YEN-TE (Fion) CHOU
Thirroul,Australia
Summary
Professional therapist with strong expertise in remedial massage techniques, client care, and pain management. Proven ability to enhance patient well-being through tailored treatment plans and therapeutic interventions. Highly adaptable team player known for excellent communication, collaboration, and unwavering commitment to achieving optimal results for clients. Skilled in muscle assessment, deep tissue work, and sports massage. Dependable and flexible, always ready to meet changing needs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Remedial Massage Therapist
Alpha Allied Health
09.2025 - Current
- Delivered personalized remedial massage treatments, assessing client needs and developing tailored therapy plans.
- Utilized various techniques, including myofascial release and deep tissue massage, to alleviate pain and enhance mobility.
- Implemented best practices in hygiene and safety protocols, ensuring a safe treatment environment.
- Educated clients on post-treatment care and self-management strategies to promote long-term wellness and recovery.
- Collaborated with multidisciplinary teams to develop comprehensive rehabilitation programs for diverse patient populations.
- Increased repeat clientele with personalized care plans and consistent follow-up communications.
Remedial Massage Therapist
Warilla Physiotherapy
12.2024 - Current
- Collaborated with healthcare professionals to develop comprehensive treatment plans for clients with chronic pain or injuries.
- Implemented evidence-based approaches to improve treatment efficacy and client satisfaction ratings consistently.
- Utilized trigger point therapy and myofascial release techniques to address clients' specific pain points, contributing to improved mobility and pain reduction.
- Maintained detailed records of client progress, tracking improvements and adjusting treatment plans as necessary to maximize results.
- Collaborated with physiotherapists and other medical professionals to provide holistic care.
Remedial Massage Therapist
City Cave Float & Wellness Centre
03.2023 - Current
- Conducted thorough assessments of client conditions, documenting progress and adjusting treatment plans accordingly.
- Established strong rapport with clients, enhancing trust and ensuring high levels of retention and referral rates.
- Utilized trigger point therapy and myofascial release techniques to address clients' specific pain points, contributing to improved mobility and pain reduction.
- Established rapport with new clients through attentive listening skills, empathetic communication, and thorough consultations.
- Ensured a comfortable and serene environment, maintaining clean and organized treatment rooms.
- Reduced clients' stress levels by incorporating relaxation techniques into each therapy session.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfaction and build rapport.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
Remedial Massage Therapist
Holistic Therapy Network
01.2023 - 02.2025
- Utilized trigger point therapy and myofascial release techniques to address clients' specific pain points, contributing to improved mobility and pain reduction.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided prenatal massage services to expectant mothers, alleviating discomfort associated with pregnancy while promoting relaxation.
Remedial Massage Therapist
Harmony Massage
10.2020 - 12.2022
- Educated clients on the benefits of regular massage therapy and self-care techniques to maintain overall wellness.
- Increased client referrals through outstanding service and results, fostering a reputation for excellence within the local community.
- Provided clear, concise instructions to clients to prepare for massage services.
- Offered aromatherapy, hot stones, and cupping as part of massage treatments.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning the session.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Prepared oils and lotions for massages.
Remedial Massage Therapist
Herbal Care
09.2015 - 09.2020
- Supported injury recovery for athletes, implementing targeted sports massage therapies.
- Promoted overall health by teaching clients about proper body mechanics and posture adjustments during daily activities.
- Utilized trigger point therapy and myofascial release techniques to address clients' specific pain points, contributing to improved mobility and pain reduction.
- Streamlined appointment scheduling processes, resulting in increased bookings and improved customer experience.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfaction and build rapport.
- Created a comfortable and professional environment for clients by setting up massage tables and preparing the treatment area.
Barista/Beverage Server
This Cafe
09.2013 - 11.2013
Barista/Coffee Equipments Instructor/Salesperson
Tiamo
11.2010 - 09.2013
All Rounder - Waitress/Kitchen Hand/Beverage Server(boba Tea)
PIN TEA
08.2007 - 09.2010
Skills
- Customer Preferences
- Appointment scheduling
- Attention to detail
- Calendar management
- Highly Organized and Efficient
- Time management skills
- Teamwork and collaboration
- Professional Relationships
- Positive attitude
- Communication skills
- Problem-solving
- Good Team Player
- Multitasking Abilities
- Computer Software
- Dependable and responsible
- Calm under pressure
Certification
- RMT - Registered Massage Therapist
- CPR
- First Aid
- Driver Licence
- Police Check of Employment
- WWCC - Working with Children Check
- Food Handler Basics Certificate
- SITHFAB005 Prepare and serve espresso coffee
- SITXFSA001 Use hygienic practices for food safety
Languages
English
Professional Working
Mandarin
Native or Bilingual
Timeline
Remedial Massage Therapist
Alpha Allied Health
09.2025 - Current
Remedial Massage Therapist
Warilla Physiotherapy
12.2024 - Current
Remedial Massage Therapist
City Cave Float & Wellness Centre
03.2023 - Current
Remedial Massage Therapist
Holistic Therapy Network
01.2023 - 02.2025
Remedial Massage Therapist
Harmony Massage
10.2020 - 12.2022
Remedial Massage Therapist
Herbal Care
09.2015 - 09.2020
Barista/Beverage Server
This Cafe
09.2013 - 11.2013
Barista/Coffee Equipments Instructor/Salesperson
Tiamo
11.2010 - 09.2013
All Rounder - Waitress/Kitchen Hand/Beverage Server(boba Tea)
PIN TEA
08.2007 - 09.2010