Jess Rampling

• Professional networking & stakeholder engagement with a focus on developing and/or strengthening relationships with new & existent clients
• Creating sales strategies & plans that alight with business goals, focusing specifically on growth
• Ensuring policies, procedures & compliance/contractual obligations are met, while also ensuring workforce management system (CRM) reflects all updates, and activities are recorded accurately & in a timely manner
• Managing an existing caseload of employer partners, apprentices & trainees - providing mentoring & relevant support to enhance performance

• Responsible for planning, coordinating, leading and coaching a team of 5 consultants to ensure that a high level of service delivery & performance is maintained across Indooroopilly & Mitchelton DES offices which allows them to effectively engage with job seekers to provide tailored disability employment services
• Multi-tasking and prioritising crucial management activities to ensure claims management, forecasting & compliance/contractual obligations are met, while ensuring all policies, procedres & guidelines are adhered to
• KPI management & incorporating regular mentoring, training, marketing & 'hands on' support to ensure expected individual & team targets are met
• Reporting to Regional Manager & working with a team of 2 other Business Managers within the ESA ensuring day-to-day operations allow government key performance indicators & contractual obligations are met/exceeded, whilst also managing & monitoring of site financial performance indicators

Oversee & manage day-to-day operations of 2 ESA's & 10 sites (combination of full-time, part-time & outreach) whilst leading, coaching, mentoring & managing 5 x career consultants - and directly reporting on all undertakings to a Canberra based Area Manager

Working under the AASN contract, completing sign ups for apprentices/trainees and driving growth and increased presence & market share for my allocated region. Tamworth based, yet responsible for managing a diverse & extensive region stretching from Armidale & Tenterfield to Lightning Ridge & Dubbo, while regularly filling in to cover other areas as required (ie. Grafton, Coffs Harbour, Ballina & Lismore). Reporting on activities to a Newcastle based Regional Manager

Oversee & manage the day-to-day operations of the Keepit ESA, which encompassed 2 x sites - directly reporting to an Area Manager based in Coffs Harbour

Working with a team of 3-4 consultants, reporting to a locally based Business Manager, primarily responsible for caseload management of 45-55 job seekers, with a focus on barrier management & supporting them into sustainable, long term & secure employment and/or education opportunities