Jessalyn Nikoia
Brisbane
Summary
Dynamic Assistant Manager with a proven track record at McDonald's, enhancing customer satisfaction and streamlining operations. Expert in money handling and fostering team leadership, significantly reducing discrepancies and boosting sales growth. Skilled in staff supervision and training, ensuring peak performance and operational excellence.
Overview
8
8
years of professional experience
Work History
Assistant Manager
McDonlads
04.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of 90+ new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak periods without exceeding labor budgets.
Night Shift Filler
Woolworths
02.2022 - 06.2022
- Provided excellent customer service when encountering 100s of late-night shoppers seeking assistance or guidance.
- Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
- Streamlined the restocking process by collaborating with fellow team members to complete tasks efficiently.
- Ensured a safe work environment by promptly addressing spills, broken items, or other hazards.
Shift Supervisor
McDonald's
07.2017 - 11.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved 100s of customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Increased sales performance through effective upselling techniques and staff training initiatives.
Education
Bachelor in Forensic Science - Forensic Science
University of Queensland
Brisbane, QLD11-2026
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff supervision
- Sales growth
- Orientation and training
- Cost control
Timeline
Assistant Manager
McDonlads
04.2022 - Current
Night Shift Filler
Woolworths
02.2022 - 06.2022
Shift Supervisor
McDonald's
07.2017 - 11.2021
Bachelor in Forensic Science - Forensic Science
University of Queensland
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