Microsoft Office
Jesse Barnaart
Camberwell,VIC
Summary
Committed to excellence, exceptional interpersonal skills, and unwavering dedication. Possesses exceptional communication skills, both verbal and written. Effortlessly conveys complex information in a clear and concise manner, a keen analytical mind, allowing to identify the root causes of issues and develop innovative strategies to overcome challenges.
Team player who readily collaborates with colleagues and actively contributes to the success of the entire team. Willingly share expertise, offering guidance and support to peers when needed. Positive attitude and willingness to go above and beyond to assist teammates creating a harmonious and productive work environment.
Exceptional communication skills, problem-solving acumen, professionalism, integrity, advocacy skills, and collaborative nature making an exemplary team member and inspiring others to excel.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Case Management Officer
Department Of Government Services
Melbourne, VIC
12.2021 - Current
- Investigate and resolve grant related enquiries.
- Communicate with grant applicants/recipients to overcome roadblocks.
- Leveraged case management tools and conflict management techniques to help interdisciplinary teams achieve optimal outcomes.
- Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
- Managed and monitored program activities and evaluated quality for improvement recommendations.
- Coordinated with stakeholders to provide resources to applicants.
Team Leader
Probe CX
Melbourne, VIC
11.2020 - 11.2021
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Communicated KPIs to inform employees of expectations and deliverables.
- Provided reporting for daily meetings with operations manager.
Sales Associate
G-Star RAW
Melbourne, VIC
10.2019 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Host
Colette Et Louis / Gucci Chadstone
Melbourne, VIC
05.2019 - 10.2019
- Welcomed customers and guests
- Made introduction to sales staff
- Ensured orderly queues at the entrance
Operator
Bel Leerdammer BV
Wageningen
04.2017 - 02.2019
- Fed raw materials into machines.
- Set up machines to start production cycles and controlled machine settings.
- Provided on-the-job training to newly hired workers and team members.
- Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
- Performed quality checks to identify finish discrepancies.
Life Guard
Stichting Strandexploitatie Veere
Domburg
05.2010 - 09.2018
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Attentively monitored swimmers to identify distress.
- Recorded daily activity logs and incident reports for tracking purposes.
- Provided friendly customer service to guests and addressed concerns.
- Maintained order and cleanliness at the beach and surrounding areas to uphold standards.
- Trained new lifeguards on safety procedures and protocol.
- Educated patrons on safety protocols and enforced safety rules.
- Responded to emergency situations in a timely, efficient manner.
Education
Master of Science - Aquaculture And Marine Resource Management
Wageningen University
Wageningen 12.2019 - 12.2019
Bachelor of Science - Earth System Science, Biology, Laboratory
University College Roosevelt
Middelburg 09.2008 - 08.2011
Skills
Teamwork and Collaboration
undefinedSoftware
GEMs Salesforce
Photo Editing
General computer skills
Statistical Analysis Software/SAS
Modelling and simulation (STELLA)
Programming (JAVA/BlueJ)
ArcGIS
Certification
Driver License, Car
Internships
January – June 2018
VisAdvies
Position: Intern
Tasks included assisting with fieldwork, creation and installation of camera, detection, and antennae units, writing reports etc
May – July 2011
Wageningen Marine Research (WMR)
Position: Intern/Research assistant to a PhD research on Mussel Seed Collectors.
Affiliated PhD student and supervisor: Wouter van Broekhoven
Tasks included assisting the PhD student with the research on all levels including: collecting samples, using various lab equipment (such as filtering devices, microscopes, auto analyzer)
Timeline
Case Management Officer
Department Of Government Services
12.2021 - Current
Team Leader
Probe CX
11.2020 - 11.2021
Master of Science - Aquaculture And Marine Resource Management
Wageningen University
12.2019 - 12.2019
Sales Associate
G-Star RAW
10.2019 - 08.2020
Host
Colette Et Louis / Gucci Chadstone
05.2019 - 10.2019
Operator
Bel Leerdammer BV
04.2017 - 02.2019
Life Guard
Stichting Strandexploitatie Veere
05.2010 - 09.2018
Bachelor of Science - Earth System Science, Biology, Laboratory
University College Roosevelt
09.2008 - 08.2011
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