Jesse Miller
Geelong,VICTORIA
Summary
Proven leader in customer service and experience, adept at conflict management and technical support, honed at Scentre Group and Red Rooster. Excelling in complaint resolution and team training, I significantly enhance customer loyalty and team performance. My approach combines empathetic communication with strategic problem-solving, driving notable improvements in service delivery.
Overview
3
3
years of professional experience
Work History
Customer Service/Customer Experience
Scentre Group
Westfield Geelong
10.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Monitored digital security cameras
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Crew Trainer
Red Rooster
Lovely Banks
03.2021 - 11.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
High School Diploma -
Western Heights College
Hamlyn Heights11.2023
Skills
- Complaint Handling
- Team Training
- Upselling
- Performance Tracking
- Call center experience
- Conflict Management
- Technical Support
- Billing Adjustments and Refunds
- Customer Service
Timeline
Customer Service/Customer Experience
Scentre Group
10.2023 - Current
Crew Trainer
Red Rooster
03.2021 - 11.2023
High School Diploma -
Western Heights College