JESSE O'DEA
Box Hill,VIC
Summary
I see myself as an easygoing and eager team member. I pride myself on having initiative and working well with others to complete tasks or long-term goals. Through my previous positions, I've learned how to interact with customers in a friendly and constructive way either through conflict or general shopping.
Overview
8
8
years of professional experience
Work History
Ecommerce Support Associate
Beacon Lighting Group
Melbourne, VIC
06.2022 - Current
- Working in a team to resolve customer complaints and concerns
- Increasing support quality with thorough troubleshooting and problem-solving techniques.
- Assisting customers in their home styling and product choices
- Monitoring an international website and making alterations to ensure there are no errors or incorrect information
- Processing refunds for all national online orders including alternative sales points like Amazon and eBay
- Problem-solving with customers in a friendly manner
DELI TEAM MEMBER
Coles Supermarket
Doncaster, VIC
11.2018 - 05.2022
- Worked inside a small team to maintain a high level of efficiency and productivity in the Deli
- Gained and fine-tuned skills in food handling and safety, theft prevention and customer service
- Constantly checked fresh food products for expiry dates and adjusted pricing to ensure minimal items approach expiry before being sold to reduce waste
- Regularly used Knives, ovens and slicing machinery up to high safety standards
- Cleaned and sanitized work areas
- Stocked merchandise, clearly labelling items, and preparing attractive displays
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Assisted in training new hires on proper food handling procedures, equipment use, and customer service etiquette to ensure seamless integration into the team.
- Boosted team efficiency by cross-training in various departments and assisting colleagues as needed.
SEASONAL CASUAL - MICHAEL HILL JEWELLERS
Michael Hill Jewellers
Easltand, VIC
11.2021 - 02.2022
- Used a POS system to manage orders, holds and sales.
- Worked with other team members to provide high-quality and efficient service
- Used initiative to organise and merchandise new jewellery displays to entice customers
- Acted as a sales professional to handle a large influx of customers during the Christmas season, making thousands in sales each day
- Organised and refilled stock throughout the day with high attention to detail to ensure no pieces are lost or damaged
- Logged repairs, resizes and other maintenance issues before mailing pieces to an external company
- Worked with management to achieve sales targets and ideal profit margins
- Increased my customer service skills
- Further developed my robbery safety training.
CUSTOMER SERVICE CASHIER
Wharina Pistachios
Melbourne, VIC
07.2016 - 01.2020
- Used a portable POS system to log sales and take card payments.
- Without any assistance, set up a temporary stall at farmer's markets in a presentable fashion to appetise food products
- Interacted with customers handling small sales and referring clients requesting bulk orders to management
- Provide detailed product information to customers in order to boost sales
- Handled cash and card transactions regularly and kept a cash logbook to upkeep organised company finances.
Education
Bachelor of Prosthetics And Orthotics - Allied Health Services
La Trobe University
Melbourne, VIC06.2025
Responsible Service of Alcohol -
CFT International
Melbourne06.2024
High School Diploma -
Whitefriars College
Donvale, VIC12.2020
Skills
- POS Systems
- Product Knowledge
- Customer Complaint Resolution
- Responsible service of alcohol
- New Product Information
- Visual Displays
- Issuing Receipts
- Cleaning
- Product Restocking
- Tallying and organising stock
- Food Preparation
- Store Merchandising
Timeline
Ecommerce Support Associate
Beacon Lighting Group
06.2022 - Current
SEASONAL CASUAL - MICHAEL HILL JEWELLERS
Michael Hill Jewellers
11.2021 - 02.2022
DELI TEAM MEMBER
Coles Supermarket
11.2018 - 05.2022
CUSTOMER SERVICE CASHIER
Wharina Pistachios
07.2016 - 01.2020
Bachelor of Prosthetics And Orthotics - Allied Health Services
La Trobe University
Responsible Service of Alcohol -
CFT International
High School Diploma -
Whitefriars College