Jesse Young

• Provide discreet and respectful assistance to patrons displaying signs of gambling harm or distress.
• Offer information about self-exclusion programs, counselling services, and support options.
• Build rapport with guests to encourage open communication around responsible gambling.
• Consistently providing hospitality services such as drink service till 1:30am, coffee, snacks and most importantly service and maintenance to the gaming machines.

The majority of my time spend at The Westport Club was leading and completing closes of the gaming side of the venue which involves all the previous points as well as these closes would usually range from 7:30 pm till 3 am but would on occasion extend till 6 am due to extended trade periods.

• Some major parts I completed in this role were:
• Creating fun engaging activities for clients
• Ensuring a strong wellbeing for each client
• And completing client excursion days on each Wednesday

In this position I had the opportunity to learn, support, achieve, assist others in need and build strong relationships.

In this role I took part in learning about business/development, taking part in property management inspections, building strong connections, and the ins and out of online computing and lay outs of data management.

• Managed time effectively during busy shifts, prioritizing tasks based on urgency and importance.
• Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
• Demonstrated adaptability by rotating between various stations as needed, optimizing team performance.
• Maintained a clean and organized workspace for better efficiency during peak hours.