JESSELE MARCOS
Werrington,NSW
Summary
Graduate Nurse with Diploma in Nursing from TAFE NSW. Applies nursing process and performs delegated functions under direction and supervision of Registered Nurse. Collaborates with patient and family to offer theory-based nursing care and coordinates care delivery with members of interdisciplinary team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Aged Care Support Worker
Our Lady of Consolation Rooty Hill
Rooty Hill, NSW
05.2024 - Current
- Remained alert to problems or health issues of clients and competently responded.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
Checkout Operator Services
Minchinbury Fruit Market
Minchinbury, NSW
10.2022 - 05.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales.
Customer Service Representative (Airline Account)
IGT Technologies
Muntinlupa, Philippines
04.2021 - 07.2022
- Company Overview: IGT is a next-gen customer experience company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies
- Got upskilled from domestic to international up to premier accounts in United Airlines
- We listen to customer concerns, answer customer questions and provide information about the airline’s product and services
- As an airline customer service representative, we interact with customers at any point of their journey and improving their overall in-airport and in-flight experience
- IGT is a next-gen customer experience company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies
Customer Service Representative (Loan Agent)
ARB Call Facilities
Muntinlupa City, Philippines
01.2021 - 03.2021
- Company Overview: ARB Call Facilities is a world class call centre with strategic locations around the globe offering Business Process Outsourcing Service
- Got upskilled from loan to collections agent
- We process loan applications and evaluate applicants’ information based on credit scores, references and income to determine risk of applicant and whether they qualify for a loan
- Collection agents contact customers with overdue bills to initiate payments and negotiate settlement plans
- ARB Call Facilities is a world class call centre with strategic locations around the globe offering Business Process Outsourcing Service
Checkout Operator Services
7/11 Store
Muntinlupa City, Philippines
01.2020 - 09.2020
Education
Diploma of Nursing -
TAFE NSW Kingswood Campus
Kingswood, NSW03-2025
Graduate Diploma of Management (Learning) -
Crown Institute of Business And Technology
01-2022
Skills
- Dementia care
- Fall prevention
- Personal hygiene assistance
- Mobility assistance
- Compassionate care
- Medication coordination
- Documentation
- Quality program protocols
Certification
- First Aid Certification
- Infection Prevention and Control Practices
- Hand Hygiene
- Between the Flags- Tier 1: Awareness, Charts and Escalation
- Work Health and Safety and Hazardous Manual Tasks
- Donning and Fit Checking of P2 or N95 in Respirators in NSW Healthcare Setting
- Personal Protective Equipment for Combined Transmission-based Precautions
Timeline
Aged Care Support Worker
Our Lady of Consolation Rooty Hill
05.2024 - Current
Checkout Operator Services
Minchinbury Fruit Market
10.2022 - 05.2024
Customer Service Representative (Airline Account)
IGT Technologies
04.2021 - 07.2022
Customer Service Representative (Loan Agent)
ARB Call Facilities
01.2021 - 03.2021
Checkout Operator Services
7/11 Store
01.2020 - 09.2020
Diploma of Nursing -
TAFE NSW Kingswood Campus
Graduate Diploma of Management (Learning) -
Crown Institute of Business And Technology