Jessica Atwill
Morangup,WA
Summary
I have worked within the hospitality industry for nine years. From this experience I have learnt how to work efficiently within a team dynamic, maintain cleanliness, excel when interacting with clients/customers and, can multi-task to manage time while maintaining professionalism and a high level of quality. I have dreamt of working within the veterinary industry since I was little. I grew up rural in Morangup, Western Australia, owning various farm and domesticated animals over the years, and being exposed to various different species of animals from a young age has grown my confidence in working with new animals I have not yet encountered. Providing the best care to animals within the industry, is priority to me, which I reflect in the care of my own pets at home. Through work placement at both Mt Helena Family Vet Clinic and Swan Valley Vets at Bullsbrook, I have learnt and demonstrated a range of clinical and surgical veterinary nursing skills, which I intend to expand on as I become more confident within the industry. I am a charismatic, compassionate, hard working and reliable individual and will always strive to do my very best in every situation. With my hospitality experience mixed in with my home lifestyle and hours completed in the veterinary industry under work placement through South Metropolitan TAFE Bentely as a veterinary nurse student, I believe I am an excellent candidate for a vet nursing role within your veterinary clinic.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Waitress/Bar Server
Smalls Bar
Eaton, WA
07.2019 - 05.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers, using the Albert Payment System/Kounta Point System.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
- Assisted in employee training initiatives, mentoring new hires on proper serving techniques and company policies.
- Frequently changed empty kegs with new kegs, in a safe manner with efficiency.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Greeted new customers, discussed specials, and took drink orders.
Kitchen Hand/Pizza Delivery Driver
Joe's Pizza
Bunbury, WA
02.2019 - 07.2019
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed time to juggle multiple tasks simultaneously with ease.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Followed recipes and chef instructions to prepare food correctly.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Expedited food service by efficiently delivering completed orders from the kitchen to servers in a timely manner.
- Maintained composure and work quality while under stress.
- Assisted in setting up and breaking down kitchen stations.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
Waitress /Bar Server
The Vines Resort And Country Club
The Vines, WA
06.2017 - 01.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Conducted wine tasting, recommending product based on customer's preference and serving desired product.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
- Frequently changing empty kegs with new kegs, safely, but efficiency.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
- Ensured smooth operations during events such as weddings or corporate gatherings, coordinating with event planners on drink service schedules and menu offerings.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Prepared hot coffee and tea according to customer requests.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Greeted new customers, discussed specials, and took drink orders.
Waitress / Bar Server
Hogsbreath Cafe
Midland, WA
01.2016 - 05.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
- Frequently changing empty kegs with new kegs, safely, but efficiency.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Prepared hot coffee and tea according to customer requests.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Prepared hot coffee and tea according to customer requests.
Waitress
Lake Charlotte Winery And Café Restaurant
Bailup, WA
10.2012 - 05.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers (once I turned 18 years of age).
- Conducted wine tasting, recommending product based on customer's preference and serving desired product. (once I turned 18 years of age).
- Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Prepared hot coffee and tea according to customer requests.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Prepared hot coffee and tea according to customer requests.
Education
Certificate IV - Veterinary Nursing
South Metropolitan TAFE
Bentley, WA06.2024
Skills
- Strong written, verbal and interpersonal skills
- Effective time management while multitasking
- Efficient under pressure
- Ability to work supervised or unsupervised
- Communication and organisational skills
- Excellent customer service
- Excellent collaboration within a team dynamic and forming bonds with co-workers
- Honest & Reliable
- Approachable, encouraging & kind
Certification
- Certificate II in Animal Care - Completed at South Metropolitan TAFE Bentley in Semester 1 of 2023
- Certificate III in Business Administration (Medical) - Completed at North Metropolitan TAFE Northbridge (online) in Semester 2 of 2022
- Certificate III in Business Administration - Completed at South Regional TAFE Bunbury in Semester 1 of 2019
- Certificate II in Salon Assistant - Completed at South Regional TAFE Bunbury in semester 2 of 2019
Timeline
Waitress/Bar Server
Smalls Bar
07.2019 - 05.2021
Kitchen Hand/Pizza Delivery Driver
Joe's Pizza
02.2019 - 07.2019
Waitress /Bar Server
The Vines Resort And Country Club
06.2017 - 01.2019
Waitress / Bar Server
Hogsbreath Cafe
01.2016 - 05.2018
Waitress
Lake Charlotte Winery And Café Restaurant
10.2012 - 05.2017
Certificate IV - Veterinary Nursing
South Metropolitan TAFE