Jessica Avery
Chelsea Hights,VIC
Summary
I have a real interesting working in a profession that can help support people in their daily lives to live the best life possible.
I have worked in the hospitality and retail industry both in Australia and overseas over 10 years. My experience is both here and abroad transferable to this role as well as my proficiency in both English and Spanish. My naturally friendly and outgoing personality allows people to warm to me making me a great fit to be a support worker.
I am a citizen of Australia I have two children both in daycare and this allows me to meet the flexibility that is required of this role.
I am a loving kind person who wants to help and give love to people in need.
I definitely bring a people focus, punctual reliability to the workplace and the individual communication, proactive observation and time that it demands. Adjusting should be an easy enough transition for me.
Overview
8
8
years of professional experience
Work History
Store Manager
Chefs Hat
South Melbourne , Vic
01.2019 - 01.2025
- I maintain polite and professional demeanour to patrons
- I remain professional to create rapport with customers to support with inquiries and orders.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Good communication skills
- Developed relationships with suppliers to negotiate better prices.
- Created weekly work schedules for store personnel.
Section Waiter
O’connells
South Melbourne, Victoria
09.2018 - 11.2021
- Responded to ad hoc cleaning duties at end of shift.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Explained menu items, describing ingredients and cooking methods upon request.
- Informed customers about daily specials or new menu items.
- Provided friendly, efficient service to customers.
Dining Room Waiter Team Member
Circa the Prince
St Kilda , Vic
11.2016 - 04.2019
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Informed customers of daily specials and signature menu items.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Led site walk-through and meetings prior with staff to discuss checklists and delegate assignments.
- Organized and coordinated all aspects of events, including catering and entertainment.
Education
High School Diploma -
Poetas Andaluces Institute
Spain 09-2001
Skills
- Cooking
- Cleaning
- Spanish written and spoken
- Good communication
- Hourly shift management
- Microsoft office intermediate
- Organised and time management
- Solution driven problem solving
- Delegating work
Hobbies
- Cooking
- Cleaning
- Shopping
- Long walks
- Camping
- Adventures
- Being with my family in nature
References
- Chris Budd
Store Manager Chefs Hat
0447 027 624
chrisb@chefshat.com.au
- Emma Reece
Manager at O’connells
0402 347 490
Timeline
Store Manager
Chefs Hat
01.2019 - 01.2025
Section Waiter
O’connells
09.2018 - 11.2021
Dining Room Waiter Team Member
Circa the Prince
11.2016 - 04.2019
High School Diploma -
Poetas Andaluces Institute