Jessica Avery
Chelsea Hights,VIC
Summary
I am eager to transition into a Lifestyle role where I can support people in living meaningful, engaging, and enjoyable lives. My background includes over 10 years of experience in hospitality and retail across Australia and overseas, where I developed strong communication, organisational, and customer-focused skills that are highly transferable to this field.
Fluent in English and Spanish, I connect easily with people from diverse backgrounds and create positive, supportive interactions. I am reliable, punctual, and proactive, with a naturally warm and caring approach. While new to lifestyle work, I am committed to bringing creativity, energy, and compassion to the role and developing further skills through training and hands-on experience
Overview
9
9
years of professional experience
2002
2002
years of post-secondary education
Work History
Residential Support Worker
Bayside city council
Sandringham, VIC
03.2025 - Current
- Completed bed, welfare and security checks on residents.
- Domestic assistance
- Shopping and errands
- Providing companionship
- Implemented behavior support plans to promote positive interactions.
- Monitored clients' health conditions and reported any changes or concerns immediately.
Store Manager
Chefs Hat
South Melbourne , Vic
01.2019 - 01.2025
- I maintain polite and professional demeanour to patrons
- I remain professional to create rapport with customers to support with inquiries and orders.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Good communication skills
- Developed relationships with suppliers to negotiate better prices.
- Created weekly work schedules for store personnel.
Section Waiter
O’connells
South Melbourne, Victoria
09.2018 - 11.2021
- Responded to ad hoc cleaning duties at end of shift.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Explained menu items, describing ingredients and cooking methods upon request.
- Informed customers about daily specials or new menu items.
- Provided friendly, efficient service to customers.
Dining Room Waiter Team Member
Circa the Prince
St Kilda , Vic
11.2016 - 04.2019
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Informed customers of daily specials and signature menu items.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Led site walk-through and meetings prior with staff to discuss checklists and delegate assignments.
- Organized and coordinated all aspects of events, including catering and entertainment.
Education
High School Diploma -
Poetas Andaluces Institute
Spain Skills
- Spanish written and spoken
- Good communication
- Hourly shift management
- Microsoft office intermediate
- Organised and time management
- Solution driven problem solving
- Delegating work
- Health monitoring
- Companionship provision
- Welfare checks
- Employee training
- Team leadership
- Problem solving
- Empathy and patience
- Relationship building
- Coaching motivation
Hobbies
- Cooking
- Cleaning
- Shopping
- Long walks
- Camping
- Adventures
- Being with my family in nature
References
- Chris Budd
Store Manager Chefs Hat
0447 027 624
chrisb@chefshat.com.au
- Emma Reece Manager at O’connells
0402 347 490
- Sarah Vinill
0437 947 876
Team Leader (Bayside city council)
Certificates & Trainings
- CPR/First aid Training completed
- Infection Control Certificate
- Police check
Timeline
Residential Support Worker
Bayside city council
03.2025 - Current
Store Manager
Chefs Hat
01.2019 - 01.2025
Section Waiter
O’connells
09.2018 - 11.2021
Dining Room Waiter Team Member
Circa the Prince
11.2016 - 04.2019
High School Diploma -
Poetas Andaluces Institute