Jessica Bell
Robina,QLD
Summary
I am a caring individual currently employed as a Support Worker and Administration Officer at US Collective QLD.
As a part of my role, I am also Team Supervisor and assist the Director with staff communication, shift allocation and client management.
I have experience in client emotional support, assisting clients to build capacity and access the community.
As Administration Officer I assist the director with all administration duties as required.
Overview
2
2
years of professional experience
Work History
Support Worker and Administration Officer
US Collective QLD
02.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
- Documented client progress and activities in accordance with agency policies and procedures.
- Collaborated with other professionals to plan and coordinate care for clients.
- Developed and implemented strategies to streamline office operations.
- Performed wide-ranging administrative, financial and service-related functions.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Maintained personnel records and updated internal databases to support document management.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Monitored time and attendance, making necessary roster changes day to day.
Education
CERTIFICATE 4 IN COMMUNITY SERVICES -
TAFE QLD
QUEENSLAND2003
Skills
Daily living support
Skill Development
Community Integration
Teamwork and Collaboration
Multitasking
Problem-Solving
Excellent Communication
Time Management
Relationship Building
Active Listening
Client Advocacy
Administrative Management
Emotional Support
Timeline
Support Worker and Administration Officer
US Collective QLD
02.2023 - Current
CERTIFICATE 4 IN COMMUNITY SERVICES -
TAFE QLD
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