Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jessica Browne

Wollongong ,NSW

Summary

Compassionate Disability and Mental Health Support Worker with over two years of experience in Supported Independent Living environments. Experience in assisting clients with complex needs and behavioural challenges. Committed to delivering person-centered care that fosters independence and dignity. Holds relevant certifications including NDIS Worker Screening Check, Working with Children Check, First Aid, and CPR, along with experience in Orthodontic and Pharmacy assistance.

Overview

11
11
years of professional experience

Work History

Disability & Mental Health Support Worker

United For Care
Wollongong, NSW
07.2023 - Current
  • Delivered daily support to NDIS participants in SIL homes, promoting independence and wellbeing.
  • Assisted clients with complex support needs.
  • Administered medication and provided personal care while documenting progress per care plans.
  • Cultivated positive relationships with clients and families to ensure compassionate, consistent care.
  • Collaborated with allied health professionals to implement effective behaviour support strategies.

Orthodontic Assistant

Fryer and Barry Orthodontists
Wollongong, NSW
07.2022 - 06.2023
  • Performed chair-side procedures, such as taking impressions and taking dental X-rays.
  • Prepared treatment rooms and instruments, including setting up trays and equipment.
  • Demonstrated excellent customer service skills to ensure a positive patient experience.
  • Managed the patient experience by scheduling appointments and handling inquiries.

Dispense Technician

Blooms The Chemist
Kiama , NSW
12.2020 - 07.2022
  • Verified prescriptions prior to fulfilling orders.
  • Reviewed prescriptions and maintained accurate patient records.
  • Remained up to date about new medications and field advancements.
  • Brought any questions to the pharmacist to ensure quality control.
  • Remained focused when fulfilling prescriptions to ensure accuracy.

Printing Assistant

Officeworks
Wollongong, NSW
03.2018 - 12.2020
  • Provided customer service at the registers on the retail floor. Responding to all customer inquiries, providing support and guidance as required.
  • Managed cash and EFTPOS transactions. Accurately recorded all cash movements while following policies on large-note transactions and cash out.
  • Operated printing machinery for various projects and ensured smooth workflows.
  • Assisted with preparation of materials and setup for printing operations.
  • Supported the training of new staff on operational procedures and equipment use.

Pharmacy Assistant

Priceline
Goulburn, NSW
07.2014 - 01.2018
  • Processed customer transactions efficiently at the point of sale.
  • Managed inventory levels, ensuring stock availability and organisation.
  • Maintained cleanliness and orderliness of pharmacy workstations and displays.

Education

Higher School Certificate -

Mulwaree High School
Goulburn, NSW
09-2017

Skills

  • Client support for complex needs
  • Client advocacy
  • Communication and de-escalation skills
  • Adaptability and organisation
  • Effective communication
  • Active listening

References

References available upon request.

Timeline

Disability & Mental Health Support Worker

United For Care
07.2023 - Current

Orthodontic Assistant

Fryer and Barry Orthodontists
07.2022 - 06.2023

Dispense Technician

Blooms The Chemist
12.2020 - 07.2022

Printing Assistant

Officeworks
03.2018 - 12.2020

Pharmacy Assistant

Priceline
07.2014 - 01.2018

Higher School Certificate -

Mulwaree High School

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Jessica Browne