Jessica Chapman
Targinnie,QLD
Summary
Proven in enhancing customer experiences through expert menu knowledge and efficient service at Harvey Road Tavern, I excel in customer engagement and bar equipment operation, demonstrating the ability to work collaboratively, achieving targets and maintaining high standards of service. I am driven to exceed expectations and contribute to team success in fast-paced and challenging environments, eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bar Attendant
Harvey Road Tavern
2023.11 - Current
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Checked ID cards and verified bar guests were of legal age.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
Crew Team Member
Red Rooster
2021.09 - 2023.11
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Contributed to the achievement of company targets through consistent delivery of high-quality service.
- Assisted in increasing sales through upselling menu items and promoting limited-time offers to guests.
Education
Certificate II - Tourism
CQUniversity
Gladstone, QLD11.2024
High School Diploma -
Trinity College
Gladstone, QLD11.2023
Skills
- Customer Service
- Alcohol awareness
- Bar equipment operation
- Payment Processing and cash handling
- Menu Memorization
- Customer Engagement
- Food handling
- Problem-Solving
- Initiative and Self-Motivation
Certification
- Responsible Service of Alcohol, via Clear to Work, 2023
- Responsible Gambling Services, via Clear to work, 2023
Timeline
Bar Attendant
Harvey Road Tavern
2023.11 - Current
Crew Team Member
Red Rooster
2021.09 - 2023.11
Certificate II - Tourism
CQUniversity
High School Diploma -
Trinity College
- Responsible Service of Alcohol, via Clear to Work, 2023
- Responsible Gambling Services, via Clear to work, 2023
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