Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
Generic

Jessica Cleary

Thirlmere,NSW

Summary

I believe that customer service is one of the most critical aspects of any business. I endeavour to exceed customer expectations through my strong ability to problem solve, communicate clearly and actively listen to customer concerns, fostering trust and loyalty and contributing to the overall success of the business.

Overview

15
15
years of professional experience

Work History

All Rounder

Tahmoor Laundry
03.2021 - 04.2023
  • Money Handling
  • Opening / Closing of shop
  • Front of house
  • Customer service
  • Phone and Email Skills
  • Quoting for Laundry
  • Payroll
  • Rostering
  • Filing
  • Washing / Drying
  • Cleaning
  • Task Prioritizing

Learn to Swim Teacher

Bluefit
08.2020 - 12.2021
  • Set up and broke down equipment before and after classes.
  • Used teaching aids such as kickboards and diving rings correctly to teach students.
  • Collaborated with swim team coaches to develop successful training plans.
  • Maintained control and safety of class and kept children in flotation always within arm's reach.
  • Tracking strengths and weaknesses of each child in class to track progress.
  • Motivated participants through one-on-one instruction and positive feedback.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Adapted classes to meet needs of participants with varying fitness levels.
  • Managing classes of 1-7 Students

Wait Staff Member

Starfish Deli
08.2018 - 04.2019
  • Barista
  • Answering phones
  • Front Counter Sales
  • Stock Replenishment/Ordering
  • Cash/EFT handling
  • Customer service skills
  • Stocktake
  • General cleaning duties
  • Kitchen Hand
  • Staff Training
  • Assistant manager
  • Managing, Party planning and Catering
  • Opening and closing of store
  • On-call work demonstrating reliability

Customer Service Representative

Home Timer And Hardware
05.2017 - 05.2018
  • Customer Service skills
  • Cash/ EFT handling
  • Answering phones
  • Front Desk sales
  • General Cleaning duties
  • Stock Replenishment
  • Liaison with stock suppliers
  • Sound computer skills
  • On-call work demonstrating reliability
  • Office Assistance

Wait Staff Member

Juicy Goose
02.2016 - 07.2017
  • Barista
  • Answering phones
  • Front Counter Sales
  • Stock Replenishment/Ordering
  • Cash/EFT handling
  • Customer service skills
  • Stock take
  • General cleaning duties
  • Kitchen Hand
  • Staff Training
  • Assistant manager
  • Managing, Party planning and Catering
  • Opening and closing of store
  • On-call work demonstrating reliability

Cleaner

7 Mile Beach Holiday Park
03.2012 - 05.2012
  • Sound knowledge of workplace safety
  • Ability to work unsupervised
  • Cabin and Toilet block maintenance
  • On-call work demonstrating reliability

Customer Service Representative

Mitre 10
12.2010 - 03.2012

• Customer service skills
• Cash/ EFT handling
• Answering phones
• Front Desk sales
• General Cleaning duties
• Delivery allocations
• Stock Replenishment/Ordering
• Liaison with stock suppliers
• Stock take
• Sound computer skills
• On-call work demonstrating reliability

Customer Service Representative

Material In The Raw
03.2008 - 12.2010


  • Customer service skills
  • Answering phones
  • Front Desk sales
  • Cash/EFT handling
  • General Cleaning duties
  • Delivery allocations
  • Stock Replenishment/Ordering
  • Liaison with stock suppliers
  • Stock take
  • Sound computer skills
  • On-call work demonstrating reliability

All Rounder

7 Mile Beach Kiosk
10.2008 - 02.2009
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Excellent communication skill's.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Swim Instructor

Bluefit
Picton, NSW
2020

RSA

CBD Collage
Sydney, NSW
2016

Barista

CBD Collage
Sydney, NSW
2016

High School Diploma -

Magdalene Catholic High School
Narellan, NSW
12.2009

Animal Studies

Campbelltown Tafe
Campbelltown, NSW
2008

Skills

  • People skills
  • Calm and Professional Under Pressure
  • Money handling abilities
  • Prioritization
  • Problem-solving abilities
  • Professional telephone demeanor
  • Understanding Customer Needs

REFERENCES

Employer - Michael Davies - Materials In The Raw - 0488 413 949

Employer - Rachel Ortlipp - Tahmmor Laundry - 0432 124 551

Friend / Previous Co-Worker - Kaity Sutherland - Juicy Goose - 0405 618 952

Timeline

All Rounder

Tahmoor Laundry
03.2021 - 04.2023

Learn to Swim Teacher

Bluefit
08.2020 - 12.2021

Wait Staff Member

Starfish Deli
08.2018 - 04.2019

Customer Service Representative

Home Timer And Hardware
05.2017 - 05.2018

Wait Staff Member

Juicy Goose
02.2016 - 07.2017

Cleaner

7 Mile Beach Holiday Park
03.2012 - 05.2012

Customer Service Representative

Mitre 10
12.2010 - 03.2012

All Rounder

7 Mile Beach Kiosk
10.2008 - 02.2009

Customer Service Representative

Material In The Raw
03.2008 - 12.2010

Swim Instructor

Bluefit

RSA

CBD Collage

Barista

CBD Collage

High School Diploma -

Magdalene Catholic High School

Animal Studies

Campbelltown Tafe
Jessica Cleary