Summary
Overview
Work History
Key Achievements
Timeline
Generic

Jessica Connor

Melbourne,VIC

Summary

Motivated individual with business acumen and willingness to take on challenging roles. I thrive working as part of a team and always bring a courteous and professional approach to my work and sporting endeavors.

I am a keen and enthusiastic learner who regularly contributes to my team, showing leadership experience in representing them throughout programs in the ATO such as the EKM Pioneers.

I bring a joyful and energetic approach to my work environment and have been recognised for this quality being awarded a Cultural Traits Award in 2023, for being Passionate & Committed and United & Connected.

Overview

7
7
years of professional experience

Work History

Service Delivery Officer

Australian Taxation Office
Melbourne, Vic
08.2023 - Current
  • I am currently working as an APS2 Service Delivery Officer, completing IWD and unbadged telephony tasks.
  • Representing my team in the EKM Pioneers program to assist in the development of daily processes for all CAS staff members.
  • I have been recognized by my peers for my enthusiasm and dedication to my work by being awarded a Cultural Traits Award in 2023, for being Passionate, Committed, and United & Connected.
  • Frequently seeking new training opportunities contributing to myself and fellow team members skill sets is very important me.

Administrative Assistant

WGC Business Advisors PL
01.2018 - 02.2021
  • I previously worked as a receptionist, completing various administrative tasks throughout the office.

Permanent Team Member

Bunnings
Vic
03.2023 - Current
  • I joined Wesfarmers Bunnings at the commencement of the year, achieving Expert level in Special Orders and Trade Accounts.
  • Gaining experience in dealing with a range of individuals has expended my customer service skills, as well as refined multi tasking and delegation abilities.

Key Achievements

- I have been recognised amongst my peers for my positive approach to work by awarded a Cultural Traits Award in 2023, for being Passionate & Committed and United & Connected.

- I have been nominated to represent my team as part of the EKM Pioneers program which aims at facilitating innovation within the ATO.

- Contributed diligently to the success of my team, performing at an above national standard. 

- Overall performed within the national range for both IWD and more recently Inbound Telephony work-types. 

- Offered the opportunity to floor walk for my peers through periods of consolidation in IWD work-types, drawing on my knowledge and experience in the processing field. 

- I am frequently asked amongst my peers to provide advice or guidance regarding procedures and to assist in resolving problems that may arise. 

Timeline

Service Delivery Officer

Australian Taxation Office
08.2023 - Current

Permanent Team Member

Bunnings
03.2023 - Current

Administrative Assistant

WGC Business Advisors PL
01.2018 - 02.2021
Jessica Connor