Jessica Crowley
Port Macquarie
Summary
Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Manager
Tree of Life
03.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a welcoming, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Rostering and payroll experience.
Sales Assistant
Pandora Jewelry
03.2021 - 03.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all customers.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Promoted to team leader and exceeded sales targets consistently, contributing to overall team success.
Customer Service Assistant
Crushing It
09.2020 - 03.2021
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Assessed stock inventory and collaborated with owners for corrective action planning to limit expenses.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Prepped and made menu items to customer standards.
Education
No Degree - Retain Studies
Newman Technical College
Port Macquarie, NSW09-2017
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Store operations
- Customer service management
- Store merchandising
- Shift scheduling
- Payroll management
- Team building and leadership
Accomplishments
Earned an international trip with Tree of Life as a reward for smashing Christmas KPI goals in 2023.
Have created lasting relationships with customers.
Certification
Certificate II in retail studies.
Timeline
Store Manager
Tree of Life
03.2022 - Current
Sales Assistant
Pandora Jewelry
03.2021 - 03.2022
Customer Service Assistant
Crushing It
09.2020 - 03.2021
Certificate II in retail studies.
No Degree - Retain Studies
Newman Technical College
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