Jessica Cummings
Maitland Vale,NSW
Summary
Dedicated and reliable administration professional, skilled in customer service, inventory management, and data accuracy. Recognised for exceptional attention to detail, consistent follow-up on tasks and enquiries, and effective time management. Eager to embrace new systems and skills.
Overview
17
17
years of professional experience
Work History
Administration Assistant
Baby Bunting Pty Ltd
Warners Bay
05.2022 - Current
- Ensured prompt responses to customer enquiries via phone and email
- Conducted weekly inventory audits and effectively maintained stock integrity
- Completed accurate data entry tasks in an expected timeframe
- Managed customer laybys including follow-up on overdue laybys
- Maintained office supplies through regular audits and ordering
- Investigated and corrected errors in scanning and receipting processes to enhance accuracy
- Liaised with suppliers and promptly processed credits for faulty stock
- Provided comprehensive administrative support to the management team, improving overall efficiency
- Prepared the store for stocktake and facilitated procedures on the day
Retail Assistant
Baby Bunting Pty Ltd
Warners Bay
02.2013 - 05.2022
- Assisted customers in selecting purchases that best suited their needs
- Promptly responded to customer enquiries via phone and email
- Processed payments using cash register, EFTPOS and POS system
- Handled returns and exchanges while ensuring customer satisfaction
- Actioned warranty claims on behalf of customers
- Ensured cleanliness of the store
- Performed administrative duties during the absence of the administration assistant
Clinical Research Assistant
University of Newcastle
07.2008 - 06.2010
- Coordinated two clinical drug trials at John Hunter Hospital
- Closely liaised with study monitors and involved health professionals
- Managed participant recruitment, organised study materials and conducted study visits within a medical setting
- Maintained compliance with regulatory guidelines and ethical standards
Education
Bachelor Of Psychology -
University of Newcastle
Newcastle, New South Wales, NSW01-2005
Skills
- 12 years customer service experience
- Proven expertise in inventory management & data entry
- Excellent oral and written interpersonal skills
- Able to prioritise tasks and meet expected deadlines
- Able to work independently and cooperatively within a team
- Honest, reliable and organised individual
- Interested in learning new skills
References
Annette Edwards
0448 224 408
Supervisor
Baby Bunting Pty Ltd
Timeline
Administration Assistant
Baby Bunting Pty Ltd
05.2022 - Current
Retail Assistant
Baby Bunting Pty Ltd
02.2013 - 05.2022
Clinical Research Assistant
University of Newcastle
07.2008 - 06.2010
Bachelor Of Psychology -
University of Newcastle