Jessica Dellolio
Summary
Dynamic leader with proven expertise in staff training and development, honed at Zeus Street Greek and other esteemed venues. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional decision-making and team leadership. Skilled in conflict resolution and adaptability, significantly improved service quality and operational efficiency.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Zeus Street Greek
03.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Head Barista/Manager
Cafe Haha's
10.2022 - 01.2024
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Increased sales through effective upselling techniques and recommending appropriate menu items.
Barista
Biggs Coffee
12.2021 - 10.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Head Barista/Shift Manager
Two Pines Kiosk
12.2017 - 05.2021
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Demonstrated strong leadership skills while overseeing all aspects of daily cafe operations as Head Barista.
- Assisted in marketing strategies that resulted in increased foot traffic during slower periods of business operation.
- Reduced waste by implementing proper inventory management procedures and ordering supplies as needed.
- Ensured compliance with health code regulations by maintaining strict cleaning protocols within the cafe.
Education
Bachelor of Science - Environmental Science
University of Newcastle
Newcastle, NSW12-2026
Diploma of Sports Development - Sport
FC11
Newcastle, NSW12-2015
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff training and development
- Staff supervision
- Conflict resolution
- Sales monitoring
- Adaptability and flexibility
Timeline
Assistant Manager
Zeus Street Greek
03.2024 - Current
Head Barista/Manager
Cafe Haha's
10.2022 - 01.2024
Barista
Biggs Coffee
12.2021 - 10.2022
Head Barista/Shift Manager
Two Pines Kiosk
12.2017 - 05.2021
Bachelor of Science - Environmental Science
University of Newcastle
Diploma of Sports Development - Sport
FC11
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