Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
References
Timeline
Generic
Jessica Downes

Jessica Downes

Warranwood,VIC

Summary

My name is Jessica Downes, I have 2+ years of retail experience and 2+ years of hospitality work; this has equip me with 4 years of customer service skills that are vital for this marketing role. Throughout highschool and my passion for netball I have received multiple leadership roles. These experiences have given me the skills and opportunity to be a leader, to learn new things, and the ability to work and thrive in a team environment, which would help me perform in this job. I have proven skills in promoting products and boosting revenue by connecting with customers in a genuine nature and effectively communicating sales recommendations. I am well-organized, reliable and experienced in helping customers with knowledgeable assistance.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Senior Sales Assistant

Stylerunner
09.2021 - Current
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Maintained records related to sales for store management.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Used computer system to retrieve customer information, part number inventory and status of purchase orders.
  • Participated in training sessions for new employees on proper use of equipment or software applications related to sales activities.

Coach

Melbourne East Netball Association
12.2022 - Current
  • Participated actively in recruitment activities such as scouting events or tryouts.
  • Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
  • Implemented team practice, meeting and game schedules and communicated important information to players, staff and families.
  • Communicated with coaches and athletes to discuss tournaments, competitions and other events.
  • Developed training and exercise programs to meet individual requirements and team play strategies.
  • Encouraged players with positive reinforcement during game play or practice sessions.

Hospitality Team Member

Little John Pizza & Pasta
01.2021 - 08.2022
  • Followed health department guidelines when handling food items.
  • Provided customer service to ensure guest satisfaction.
  • Provided training support for new hires within the hospitality team.
  • Communicated effectively with team members to ensure smooth operations during peak hours.
  • Handled incoming calls, answered questions, and responded to complaints promptly.
  • Ensured that all orders were filled accurately and delivered on time.

Cafe Attendant

Degani
11.2020 - 03.2021
  • Received orders from customers, accurately entered them into the point of sale system, and collected payment.
  • Delivered top quality customer service while managing multiple tasks.
  • Responded promptly to customer complaints or requests for assistance in a professional manner.
  • Communicated effectively with other staff members regarding customer needs or concerns.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.

Education

Bachelor of Exercise & Sport Science -

Deakin University
11-2024

Graduate -

Our Lady of Sion College
11-2022

Graduate -

Holy Spirit Community School
01.2016

Skills

  • Customer Relations
  • Visual Merchandising
  • Complex Problem-Solving
  • Customer Needs Assessment
  • Telephone Etiquette
  • Greeting Customers

Accomplishments

  • Long Tan Youth Leadership Award Recipient
  • Duke of Edinburgh - Bronze award (in progress)

Affiliations

  • High passion for netball and sport in general

Certification

  • First Aid & CPR Certificate
  • RSA
  • Teacher of Swimming and Water Safety (in progress)

References

References available upon request.

Timeline

Coach

Melbourne East Netball Association
12.2022 - Current

Senior Sales Assistant

Stylerunner
09.2021 - Current

Hospitality Team Member

Little John Pizza & Pasta
01.2021 - 08.2022

Cafe Attendant

Degani
11.2020 - 03.2021

Bachelor of Exercise & Sport Science -

Deakin University

Graduate -

Our Lady of Sion College

Graduate -

Holy Spirit Community School

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Jessica Downes