Jessica Freeman
Townsville,QLD
Summary
Dynamic and passionate worker with a proven track record at an OSHC environment, enhancing social interactions and emotional development through effective behaviour management and positive reinforcement. Skilled in communication and adaptability, demonstrated success in fostering environments of respect and enthusiasm. Achieved significant improvements in customer satisfaction and team collaboration, showcasing a strong work ethic and a people-oriented approach. Reflecting a hardworking and passionate job seeker with strong organisational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
OSHC
North Shore PCYC
Townsville
11.2023 - Current
- Applied positive behaviour management techniques to enhance social interactions and emotional development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Designed monthly activity schedules to balance play, rest and learning time.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviours and areas in need of improvement, implementing behaviour redirection where appropriate.
- Promoted learning and social development through structured and unstructured playtime.
Food and Beverage Server
Michel's Catering and Events
Townsville
03.2022 - Current
- Greeted guests warmly to foster welcoming environment.
- Adhered to health and safety standards while handling food and beverages.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Demonstrated success in maintaining high level of customer satisfaction.
- Remained focused, calm and professional during peak rush hours.
Soccer Coach
Soccer Bilbies
Townsville, QLD
03.2024 - 08.2024
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Improved player behavior through modeling and disciplinary interventions.
- Maintained player safety through careful practice and game supervision.
- Engaged parents, players and staff to maintain open, constructive communications.
- Coordinated game and practice schedules within rigid training timeframes.
Animal Shelter Volunteer
Townsville Council Animal Care and Adoption Centre
Townsville, QLD
09.2021 - 09.2021
- Provided humane care of domestic and wild animals.
- Cared for animals by feeding and bathing, taking dogs for walks, cleaning litter boxes, and supervising playtime.
- Maintained detailed records of animal care and feeding schedules to track animal care and history.
- Conducted adoption events to place shelter and foster animals into permanent homes.
Education
St Margaret Mary's College
Townsville11.2023
Skills
- Hardworking
- Good communication/People skills
- Teamwork
- Enthusiastic
- Respectful
- Adaptability/Flexibility
- Patient
- Confident
Certification
- Certificate II and III in Health Support Services
- Certificate I in Skills for Work
- First Aid
- CPR
- Blue Card
Timeline
Soccer Coach
Soccer Bilbies
03.2024 - 08.2024
OSHC
North Shore PCYC
11.2023 - Current
Food and Beverage Server
Michel's Catering and Events
03.2022 - Current
Animal Shelter Volunteer
Townsville Council Animal Care and Adoption Centre
09.2021 - 09.2021
St Margaret Mary's College