JESSICA GERMAIN
Support Worker
Ipswich,QLD
Summary
Dynamic professional with a proven track record at Westpac, excelling in client care and relationship building. Adept at project management and KPI achievement, I foster team culture and collaboration, ensuring high-quality service delivery. Committed to results, I leverage strong communication skills to enhance client experiences and drive organizational success.
Overview
12
12
years of professional experience
Work History
Disability Support Worker
Strong Mob Support Services
Brisbane, QLD
06.2025 - 12.2025
- Facilitated daily living activities and personal care routines to enhance client independence.
- Provided emotional support to promote client well-being.
- Collaborated with team members to develop individualized support plans.
- Encouraged community engagement and organized social activities to promote client connections.
- Transported clients to appointments, social events, and various activities.
- Recorded services provided, monitoring client progress and aligning with established goals.
- Maintained accurate records of client progress and service delivery.
APS4 CLAIMS SUPPORT OFFICER
DEPARTMENT OF VETERANS' AFFAIRS
06.2024 - 06.2025
- Established client files in DVA's records management systems, ensuring data quality and accuracy for effective claims processing.
- Corrected and updated existing client records.
- Contacted clients and representatives in writing to clarify information and provide claims progress updates.
- Submitted claims to assigned delegates for thorough evaluation of compensation issues.
- Acquired in-depth knowledge of various benefits and claims types, tools, and processes to support efficient claims management.
SALES & ADMIN ASSISTANT
ADVENTURE OPERATIONS
Brisbane
02.2024 - 06.2024
- Leading by example by consistently achieving and exceeding KPIs set by leadership.
- Supported team by proactively assisting colleagues after achieving KPIs.
- Managed stakeholder and customer expectations via email and phone regarding warehouse stock levels.
- Built relationships with customers, external product experts, and team to strengthen industry network.
- Financial administration with a high attention to detail.
PRODUCT EXPERT
WINNING APPLIANCES
02.2021 - 01.2022
- Educated customers on product features and benefits, enhancing their purchasing decisions.
- Collaborated with product experts across manufacturers to provide tailored customer advice.
- Engaged with stakeholders to align on customer needs and expectations, facilitating effective product solutions.
- Managed multiple projects under pressure, consistently meeting tight deadlines.
MANAGER
COUNTRY ROAD GROUP - MIMCO
05.2014 - 01.2021
- Advanced from casual employee to concession manager at David Jones Queens Plaza within Country Road Group.
- Led team in delivering engaging customer experiences in retail environments.
- Managed inventory levels to maintain product availability and streamline restocking processes.
- Analyzed sales data to identify trends and inform strategic business decisions.
- Ensured team met KPIs through consistent communication and feedback.
- Identified improvement areas and created actionable solutions to enhance team performance.
- Reviewed sales figures and reports to uncover opportunities for revenue growth.
- Interpreted store communications and implemented directives.
PERSONAL BANKER
WESTPAC
02.2019 - 10.2019
- Promoted Westpac's extensive financial products in a customer-facing role.
- Guided clients in effectively navigating financial products and services.
- Cultivated strong client relationships through effective communication and support.
- Resolved customer queries, ensuring accountability from initial contact to completion.
- Provided comprehensive verbal and written responses to clients on financial products.
- Assessed customer needs to provide suitable insurance quotes.
- Conducted risk assessments and due diligence for international telegraphic transfers.
- Ensured adherence to anti-money laundering regulations.
Education
WESTPAC SALES TRAINING
Brisbane, QLD12.2019
WESTPAC CUSTOMER SERVICE TRAINING
12.2019
Skills
- Disability support training
- Client support
- Documentation management
- Data analysis
- Project management
- Results orientation
- Collaboration with leadership
- Team building
- Stress management and initiative
- Relationship building and communication
References
References available upon request.
Timeline
Disability Support Worker
Strong Mob Support Services
06.2025 - 12.2025
APS4 CLAIMS SUPPORT OFFICER
DEPARTMENT OF VETERANS' AFFAIRS
06.2024 - 06.2025
SALES & ADMIN ASSISTANT
ADVENTURE OPERATIONS
02.2024 - 06.2024
PRODUCT EXPERT
WINNING APPLIANCES
02.2021 - 01.2022
PERSONAL BANKER
WESTPAC
02.2019 - 10.2019
MANAGER
COUNTRY ROAD GROUP - MIMCO
05.2014 - 01.2021
WESTPAC SALES TRAINING
WESTPAC CUSTOMER SERVICE TRAINING