Jessica Girolamo
Findon,SA
Summary
Experienced cafe manager skilled in leading, training, and motivating employees to consistently surpass targets. Head of a high-performance team dedicated to providing exceptional service to every guest and ensuring top-notch customer relations. Proficient in business management, marketing, and inventory control, committed to driving success and maintaining operational excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cafe Manager
Bean Bar
04.2024 - Current
- Stock control and ordering
- Management of social media accounts and analytics
- Supervision and delegation of up to 3 staff members
- Oversee daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Deliver excellent customer service experiences by addressing concerns promptly and professionally.
- Train cafe employees to consistently exceed customers' expectations and provide superior service.
- Establish a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Introduce new menu items to add variety and selections and meet customer preferences.
- Respond to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Handle business administration functions such as cash register counting, and supply ordering.
Barista/ All Rounder
Bean Bar
03.2020 - Current
- Operate, calibrate and clean espresso machine and grinder.
- Provide outstanding customer service while building rapport.
- Food preparation.
- Work effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
Owner Operator
Cutie Cakes ADL
03.2021 - Current
- Baking and Decorating a diverse range of baked goods
- Managing social media accounts and analytics
- Tracking financial data
- Maintaining excel spreadsheets for analysis and reports
- Accounts receivable and payable management
- Practicing good food safety and sanitation
- Error detection and resolution
- Building and maintaining recall strategies
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Crew Trainer / Barista
McDonald's Fulham Gardens
04.2011 - 08.2021
- Operate, calibrate and clean espresso machine and grinder
- Provide outstanding customer service while building rapport
- Completing crew competency checklists and giving feedback
- Orchestrate training workshops
- Trained other employees in customer service, food safety, and performance requirements.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
Department Manager
McDonald's
09.2014 - 05.2015
- Monthly, weekly, daily stock counts
- Assisting with stock ordering
- Maintaining food safety procedures
- Financial controls and procedures
- Store supervision for up-to 16 staff members
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Education
High School -
Underdale High School
Underdale, SA10.2013
Skills
- Resolving customer issues
- Attention to detail
- Multitasking under pressure
- Time management
- Communication
- POS operation and cash handling
- Barista skills
- Customer Engagement
- Customer experience management
Sales Tracking
Safe Food Handling
References
Nitin Jakhwal
Director, Bean Bar
0448 550 103
Courtney Carlton
Restaurant Manager, Mcdonald's
0466 316 675
Certification
- Responsible Service of Alcohol
- Responsible Persons Badge
- Food Safety Certificate
Timeline
Cafe Manager
Bean Bar
04.2024 - Current
Owner Operator
Cutie Cakes ADL
03.2021 - Current
Barista/ All Rounder
Bean Bar
03.2020 - Current
Department Manager
McDonald's
09.2014 - 05.2015
Crew Trainer / Barista
McDonald's Fulham Gardens
04.2011 - 08.2021
High School -
Underdale High School
Similar Profiles
Rebecca RakowitzRebecca Rakowitz
Barista at Bean BarBarista at Bean Bar
Karen Daniela BaezKaren Daniela Baez
Junior Email Marketing at Bean BarJunior Email Marketing at Bean Bar
Jude El HajjJude El Hajj
Server/Bartender at The Bean BarServer/Bartender at The Bean Bar