Jessica Goodwin
Heathcote,NSW
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialise in quality, speed and process optimisation. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Beautician
Lashes by Lauren Elyse
10.2023 - Current
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Enhanced client satisfaction by providing personalised beauty consultations and recommending suitable treatments.
- Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Utilised advanced techniques in hair removal, including waxing, threading, and laser procedures.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Store Associate
Aldi
04.2021 - 12.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilised strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Processed transactions quickly to minimise wait times, improving overall customer satisfaction.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganising products.
Eyebrow Threader
Sami's Brows and Lashes
01.2023 - 10.2023
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
- Enhanced client satisfaction by providing precise and efficient eyebrow threading services.
- Maximised client comfort during threading procedures through effective communication and gentle technique application.
- Consistently received positive feedback from clients, leading to an increase in repeat business and recommendations.
- Performed hair depilation to shape and define eyebrows.
- Maintained a clean and organised work environment, ensuring optimal working conditions for all staff members.
Sandwich Artist
Subway
01.2021 - 01.2022
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organised in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Customer Service Representative
KFC
03.2018 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Processed orders on systems and accepted cash and card payments.
Education
High School Certificate -
Heathcote High School
Heathcote, NSW10-2020
Skills
- Customer Service
- Critical thinking
- Active listening
- Payment processing
- Brow shaping expert
- Eyelash extensions application
- Client customer consultation
- Appointment scheduling
Timeline
Beautician
Lashes by Lauren Elyse
10.2023 - Current
Eyebrow Threader
Sami's Brows and Lashes
01.2023 - 10.2023
Store Associate
Aldi
04.2021 - 12.2023
Sandwich Artist
Subway
01.2021 - 01.2022
Customer Service Representative
KFC
03.2018 - 11.2021
High School Certificate -
Heathcote High School
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