Jessica Granger
Canberra,ACT
Summary
Experienced Human Resources Advisor, with over ten years background in client-facing roles. Sound problem-solving and person-centred service abilities. Knowledge of ACTPS and Canberra Health Services structure and procedures. Adaptable, dependable, and approachable.
Overview
5
5
years of professional experience
Work History
HR Advisor
Canberra Health Services
10.2024 - Current
- Provided advice to managers on a wide range of topics referring to appropriate legislation and policy
- Effectively managed immediate and ongoing cases to achieve a resolution
- Assisted HR Business Partners in drafting official correspondence, managing employee cases, and delivering training
- Maintained records and information databases
- Reviewed and provided feedback on papers and policies
- Prepared and delivered reports to senior management teams
- Liaised with a variety of internal and external stakeholders to achieve outcomes in line with CHS values
HR Service Desk Officer
ACT Government
Gungahlin, ACT
03.2024 - 10.2024
- Answered calls and emails from ACTPS employees, providing technical assistance and troubleshooting HR related issues including pay and leave queries, rostering and recruitment questions, and basic financial and access enquiries
- Maintained accurate records of customer interactions, inquiries, and resolutions within ticketing system
- Researched questions using relevant Employee Framework legislation, Enterprise Agreements, and policy documents
- Escalated unresolved issues to appropriate internal teams as needed
- Utilized knowledge articles, information resources and employee databases to resolve common user issues quickly and efficiently; guided users through step-by-step solutions
- Ensured compliance with ACTPS policies regarding information privacy, confidentiality, and data security
- Maintained positive working relationship with colleagues and managers
Assistant Store Manager
dusk
Belconnen, ACT
09.2023 - 02.2024
- Managed day-to-day operations of the store, including customer service, inventory management and staff scheduling
- Monitored sales activities to ensure satisfactory service and quality goods
- Supervised a team of employees and provided ongoing training
- Maintained records of transactions, stock levels and employee performance metrics
- Resolved customer complaints promptly and addressed unexpected workplace issues
- Ensured compliance with safety regulations
- Oversaw daily cash handling procedures
- Assisted in recruiting processes by reviewing applications, interviewing candidates, and conducting reference checks
- Used a variety of scheduling and database systems for rostering, financial reconciliation, and pay processing
Mail Sorter and Mail Carrier
Australia Post
Gunning, NSW
04.2021 - 08.2023
- Created meaningful client relationships, effectively communicated to resolve issues or concerns
- Completed hands-on organizational tasks with efficiency and high levels of accuracy
- Worked independently to plan and execute daily tasks, including carrying out successful troubleshooting
- Provided training and support for new staff members
- Demonstrated reliability, work ethic, and willingness to grow by taking on new responsibilities
- Conducted all behaviour and services in accordance with health and safety regulations
Education
Diploma of Counselling (Industry Standard) -
Australian Institute of Family Counselling
01-2018
Diploma of Christian Counselling -
Australian Institute of Family Counselling
01-2017
AMEB Certificate of Performance, violin -
01-2017
Year 12
Homeschool
01-2015
Bachelor of Human Resource Management (Psychology) -
Deakin University
Melbourne, VIC03-2026
Skills
- Customer Service
- Case Management
- Knowledge of ACTPS Employee Frameworks
- Documentation & Record Keeping
- Rostering, Time & Staff Management
- Oral & Written Communication Skills
- Computer Skills inc use of MS Suite, database, ticketing & information systems
- Legislative and Organisation-specific compliance
Other Relevant Experience
Retail Assistant, Yass Valley Bakery, October 2021 - January 2022
Content Creator, Madison/Eastward Missions, August 2020 - March 2021
Manager, Cook, and Delivery Driver, Beehive Community Services, March 2020 - January 2021
Head Chef, Abide Wellness Retreat, February 2020 - January 2021
Service Station Attendant, Innplant, April 2020 - August 2020
Volunteer, Riding for the Disabled, May 2019 - February 2020
Canvasser, Eastward Missions, January 2016 - January 2020
Mail Sorter & Mail Carrier, Australia Post, April 2017 - January 2020
References
- Ben Flood
0430479744
BenM.Flood@act.gov.au
Manager at Canberra Health Services
- Kerry CarMichael
0407953899
Kerry.CarMichael@act.gov.au
HR Business Partner, former supervisor at Canberra Health Services
Timeline
HR Advisor
Canberra Health Services
10.2024 - Current
HR Service Desk Officer
ACT Government
03.2024 - 10.2024
Assistant Store Manager
dusk
09.2023 - 02.2024
Mail Sorter and Mail Carrier
Australia Post
04.2021 - 08.2023
Diploma of Counselling (Industry Standard) -
Australian Institute of Family Counselling
Diploma of Christian Counselling -
Australian Institute of Family Counselling
AMEB Certificate of Performance, violin -
Year 12
Homeschool
Bachelor of Human Resource Management (Psychology) -
Deakin University