Jessica Halliday
BRISBANE,QLD
Summary
A Dynamic Business Development Manager with a proven track record at Dermapenworld, excelling in territory planning and account management. Adept at building strategic partnerships and resolving client concerns, I leverage strong problem-solving skills to drive sales growth and enhance customer satisfaction in the competitive skincare industry. I have experience managing established territories with an existing database of clientele as well as building a territory from the ground up from successful cold calling. I come with a proven track record of exceeding sales targets and KPIs.
Overview
16
16
years of professional experience
Work History
Business Development Manager
Alfaparf Milano
Brisbane , QLD
11.2022 - 10.2024
- Consulted Oi Cosmetic Studio clients on skin goals and treatment options.
- Performed facials, waxing, and body treatments using salon protocols.
- Prepared treatment rooms with clean tools, linens, and products.
- Led prospect outreach and qualified leads for employer sales pipeline, enhancing conversion opportunities.
- Facilitated discovery conversations to present products and services, aligning offerings with customer needs.
- Negotiated pricing and contract terms with clients and decision makers.
- Maintained customer records, activity notes, and follow-up schedules in CRM.
- Coordinated territory planning and account management to strengthen client relationships and drive engagement.
Business Development Manager
Dermapenworld - Exogrow
Brisbane, QLD
10.2024 - Current
- Cultivated partnerships with dermatology clinics, trichologists, and skincare distributors, enhancing brand presence for Dermapenworld
- Established territory from inception, successfully launching exogrow in new markets
- Trained practitioners, and clinics on how to utilize exogrow for scalp rejuvenation and hair loss treatment.
- Consistently achieved KPIs
- Managed sales pipeline for aesthetic device and consumable accounts
- Presented product solutions to clinics, spas, and medical practitioners
- Identified prospective clients, fostered relationships, and secured contracts to drive business growth.
- Conducted research of prospective clients in order to identify decision makers and contact them directly.
Business Development Manager
ASAP skincare
Brisbane, QLD
01.2020 - 10.2022
- Resolved customer questions and concerns, enhancing satisfaction and loyalty.
- Prepared proposals, quotes, and sales materials, supporting sales efforts and facilitating decision-making.
- Supported territory planning, account management, and relationship building efforts.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers, effectively showcasing product features and benefits.
Queensland Lead
The Body Catalyst
Gold Coast, QLD
06.2017 - 01.2020
- Facilitated employee training sessions on organizational policies and job procedures to enhance compliance and understanding.
- Coached new hires through onboarding and daily work expectations.
- Provided ongoing feedback and guidance to support staff development and enhance performance through refresher sessions.
- Developed and delivered training for sales staff on products, objections, and closing techniques to improve sales effectiveness.
- Resolved customer concerns with service teams and account managers.
Clinic Manager
Clear Skincare Clinic
Southport , QLD
05.2015 - 06.2017
- Coordinated patient appointments and consultation schedules to optimize clinic workflow.
- Supervised front desk staff to uphold high service standards and enhance patient experience.
- Addressed client enquiries regarding treatments and aftercare to ensure informed decision-making.
- Ensured treatment rooms were prepared for patient use and maintained cleanliness throughout the clinic.
- Managed daily skincare clinic operations for Clear Skincare Clinic.
Napoleon Perdis
Manager
Brisbane, QLD
01.2011 - 05.2015
- Applied makeup for brides, editorial shoots, and special events to enhance client appearance and satisfaction.
- Consulted clients on skin tone, style, and product selection.
- Resolved customer concerns and supported positive in-store experiences
- Managed inventory control and stock replenishment to ensure optimal product availability and appealing merchandise presentation.
- Directed daily store operations, ensuring compliance with service standards to create a welcoming and efficient sales environment.
- Cleaned and disinfected brushes, tools, and workstations to ensure hygiene standards for client safety.
Education
Forest Lake State High School
Brisbane , QLDSkills
- Client relationship management
- Lead generation
- Territory management
- Business strategy development
- Conflict resolution
- Customer objections management
References
References available upon request.
Timeline
Business Development Manager
Dermapenworld - Exogrow
10.2024 - Current
Business Development Manager
Alfaparf Milano
11.2022 - 10.2024
Business Development Manager
ASAP skincare
01.2020 - 10.2022
Queensland Lead
The Body Catalyst
06.2017 - 01.2020
Clinic Manager
Clear Skincare Clinic
05.2015 - 06.2017
Napoleon Perdis
Manager
01.2011 - 05.2015
Forest Lake State High School