Jessica Harmon
Beenleigh ,QLD
Summary
Dependable and reliable individual with 10+ years in retail and hospitality environments. Knowledgeable in providing customer service and customer satisfaction. Skilled at problem solving and conflict resolution.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cleaner
Howard Smith Wharves
Fortitude Valley , QLD
08.2022 - 06.2024
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas
- Supervising of junior staff
- Handled chemicals, equipment and materials properly
- Used time management and efficient cleaning methods to meet deadlines
- Cleaned glass doors, mirrors and other surfaces to maintain professional appearance
- Cleaning of venues on site
- Used power scrubbing machine to clean and polish floors
Bar Attendant/ Customer Service
New Farm Bowls Club
New Farm , QLD
06.2022 - 12.2022
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures
- Checked identification of guests to verify age requirements for alcohol purchase
- Kept bar presentable and well stocked
- Collected glassware from tables
- Training of new team members
- Served high volumes of customers during special events, nights and weekends
- Followed strict recipes and drink measurements to minimise alcohol wastage
Vitamin Consultant
Giant Chemist Harbour Town
Biggera Waters , QLD
12.2021 - 05.2022
- Maintained positive working relationship with fellow staff and management
- Dispensing of naturopathic products
- Ordering stock
- Operating of cash register including eftpos
- Meeting vitamin representatives
- Restocking products
Retail Assistant
Flannery's
Paradise Point, QLD
05.2014 - 12.2021
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Upselling products
- Training of junior staff
- Cash register operations
- Open/ close of store
- Processed customer returns, refunds and exchanges
- Maintained store cleanliness
- Ordered products
- Making of smoothies and coffees
- Answered incoming phone calls and emails from customers or company representatives
- Listened to customer desires to identify and recommend products
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
Education
High School Diploma -
Coombabah State High School
Coombabah11.2014
Skills
- Reliability
- Dependability
- Attention to detail
- Microsoft Office
- Adaptability
- Time management
- Critical thinking
- Conflict resolution
Certification
Certificate IV in hospitality
Qld open drivers license
RSA statement of attainment
RSG statement of attainment
Timeline
Cleaner
Howard Smith Wharves
08.2022 - 06.2024
Bar Attendant/ Customer Service
New Farm Bowls Club
06.2022 - 12.2022
Vitamin Consultant
Giant Chemist Harbour Town
12.2021 - 05.2022
Retail Assistant
Flannery's
05.2014 - 12.2021
High School Diploma -
Coombabah State High School