Jessica Hola
Belconnen,ACT
Summary
A resourceful and professional individual with a diverse background in administration, school support, and customer service, seeking to transition into an administrative role. Recognized for exceptional communication skills and a talent for fostering positive relationships. Proficient in handling administrative responsibilities, providing support to students and educators, and efficiently addressing customer needs with empathy.
Overview
4
4
years of professional experience
Work History
Learning Support & Administration Assistant
Weetangera Primary School
10.2023 - Current
- Promoted a positive learning environment by effectively managing classroom behaviour and addressing student's individual learning and emotional needs.
- Provided one-on-one or small group instructions and lessons to support diverse learning needs.
- Contribute to front office operations by managing inquiries, handling administrative tasks, and supporting daily office functions.
- Continue and maintain strong relationships with students, staff, families, and external stakeholders to foster a positive school environment.
Executive Assistant
Department of Home Affairs
08.2023 - 11.2023
- Delivered high-level administrative support to senior executives, including managing complex calendars, detailed reports, handling correspondence and overall office operations with confidentiality.
- Collaborated closely with team members and other departments and outside stakeholders to ensure seamless coordination and execution of projects, meetings, and events.
- Demonstrated strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Service Officer
Services Australia
06.2023 - 08.2023
- Handled the end-to-end processing of public claims, reviewed and verified claim information with accuracy, compliance and confidentiality.
- Collaborated with internal teams to resolve complex issues and streamline processes, demonstrating strong problem-solving abilities and attention to detail
- Provided explanations and solutions to customers in relation to their personal claims with empathy often in hardship times.
Administrative Officer
Taylor Primary School
09.2020 - 03.2023
- Handled sensitive student and family data and information on in house programs and physical records with a high level of confidentiality.
- Maintained strong relationships with a wide variety of people directly affiliated to the school through communication and assistance.
- Oversaw the day to day procedures of the school front office with organisation to adhere to strict timelines.
- Managed the schools enrolments from start to finish in coordination with the relevant school leader.
Learning Support Assistant
Taylor Primary School
09.2020 - 03.2023
- Promoted a positive learning environment by effectively managing classroom behaviour and addressing student's individual learning and emotional needs.
- Provided one-on-one or small group instructions and lessons to support diverse learning needs.
- Assisted in the preparation of administrative tasks of beneficial to the classroom teacher and students.
Education
Year 12 Certificate -
Melba Copland Secondary School
Canberra12-2019
Skills
- Office administration
- Executive support
- Administrative support
- Customer service
- Proficient in SAS, Microsoft and Google
- Classroom management
Relevant Certifications
- First Aid Certificate - Provide FirstAid in an education and care setting
- WWVP - 539757 - Exp: 02/11/2027
- AGS - 88759352
Timeline
Learning Support & Administration Assistant
Weetangera Primary School
10.2023 - Current
Executive Assistant
Department of Home Affairs
08.2023 - 11.2023
Service Officer
Services Australia
06.2023 - 08.2023
Administrative Officer
Taylor Primary School
09.2020 - 03.2023
Learning Support Assistant
Taylor Primary School
09.2020 - 03.2023
Year 12 Certificate -
Melba Copland Secondary School
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