Jessica Holian
Abbotsford,VIC
Summary
Accomplished & Forward-thinking Regional Manager at Bras N Things with 4+ years experience. Adept in strategic planning and staff development, significantly enhancing operational efficiency and customer satisfaction. Skilled in leadership and communication, successfully mentored teams across Melbourne & Tasmania of 80+ team at one time. Driving KPIs and sales targets, fostering a culture of excellence always. Expert in recruitment and performance management, with a proven track record of developing high-potential & loyal leaders. A highly passionate & driven individual whom enjoys working apart of a strong team, giving full effort to all tasks while eagerly learning new skills along the way.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Regional Manager
Bras N Things - Hanes Brands
02.2020 - 04.2024
- Leading 8 locations across VIC/TAS, enforcing high-quality operational, KPIs & sales targets through vigorous coaching & training team on independent sales techniques
- Driving positive team engagement & performance by providing regular coaching, training, informal/formal feedback & open channels of communication
- Recruited, interviewed, hired & inducted employees year long, while teaching these skills to store managers to upskill & enhance their management skills
- Improved talent recruitment processes by adapting & streamlining interview processes
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth
- Collaborated alongside HR to manage conflicts within the workplace, providing mediation sessions to find conflict resolutions, case by case
- Leveraged data and analytics to make informed & precise decisions and drive results & growth, challenging the norm to find new alternatives to succeed
- Delivering an exceptional customer service approach within all stores to ensure customer satisfaction is met though every interaction
Store Manager
Bras N Things - Hanes Brands
11.2016 - 02.2020
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees
- Managed teams of 20+ at a time, overseeing all teams work day to day, identifying strengths & opportunities, supporting completions of regular performance reviews, providing constructive feedback & opportunities for growth
- Managed inventory control, cash control, and store opening and closing procedures within all team
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
- Drove store KPIs & budgets through team coaching, team incentives & acknowledgment of high individual performance
- Assisted with hiring, training & mentoring new team members with their on-boarding process, ensuring all new starters were well-equipped to excel in their roles from day one
- Maximised sales by creating innovative visual merchandising displays and store layouts
- Maximised sales and minimised shrinkage through excellent customer service and adherence to standard practices
Education
Bachelor of Business - Event Management & Marketing
La Trobe University
Melbourne, VIC11.2017
Skills
- Operations
- Staff Training and Development
- Performance Management
- Strategic Planning
- People Management
- Recruitment
- Leadership skills
- Team Development
- Communication
- Customer Service
- Visual Merchandising
- Time Management
Certification
- LSI Human Synergistic course completion, 2023
- Managing the successful openings of 3 new stores within VIC
- Adapted the VIC Outlet Retail space upon self initiative
- Coaching & Mentoring 10 team into management positions with 3 years
- Streamlining interviewing process, implementing this within the State
- Creating steady growth within KPIs & Revenue with Area through effective managing techniques
Professional References
Amy Attard: Hanes VIC State Manager
0428 962 252
Amy.Attard@hanes.com
Taylor Rjazancew: Previous Co-Worker
0408 314 000
Taylorrjazancew@gmail.com
Timeline
Regional Manager
Bras N Things - Hanes Brands
02.2020 - 04.2024
Store Manager
Bras N Things - Hanes Brands
11.2016 - 02.2020
Bachelor of Business - Event Management & Marketing
La Trobe University
- LSI Human Synergistic course completion, 2023
- Managing the successful openings of 3 new stores within VIC
- Adapted the VIC Outlet Retail space upon self initiative
- Coaching & Mentoring 10 team into management positions with 3 years
- Streamlining interviewing process, implementing this within the State
- Creating steady growth within KPIs & Revenue with Area through effective managing techniques
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