Jessica Holland
Brisbane,QLD
Summary
Culturally inclusive community services professional with experience supporting people through the justice system, case planning, and service coordination. Known for effective communication, conflict resolution, crisis intervention, and stakeholder engagement that support accountability and culturally safe outcomes. Brings a strong focus on rehabilitation, reintegration, and accurate recordkeeping across complex and sensitive environments.
Overview
9
9
years of professional experience
Work History
Cultural Liaison Officer
Queensland Corrective Services
10.2025 - Current
- Facilitated culturally appropriate communication between stakeholders and prisoners, enhancing mutual understanding and trust.
- Advised on best practices for engaging Indigenous and multicultural communities, fostering inclusive interactions within the facility.
- Implemented initiatives to promote respect for cultural diversity among inmates and staff.
- Advised on culturally appropriate practices within correctional settings to promote inclusivity and respect.
- Developed training programs to enhance cultural competency among correctional staff.
- Monitored compliance with cultural awareness policies and provided feedback for continuous improvement.
- Mentored new Cultural Liaisons by sharing best practices, fostering a supportive work environment focused on growth.
- Collaborated with external agencies to support reintegration of culturally diverse individuals, promoting successful transitions back into the community.
- Collaborated with multidisciplinary teams to ensure comprehensive inmate care and resource allocation.
- Collaborated with multidisciplinary teams to address inmates' mental health, substance abuse, and educational needs.
- Managed caseloads effectively by organizing and prioritizing tasks for timely resolution, prioritizing high-risk cases and closely monitoring progress toward goals.
Acting cultural Advisor
Queensland Corrective services
Gatton , Qld
09.2026 - 09.2026
- Provided cultural advice to Queensland Corrective Services staff on Aboriginal and Torres Strait Islander protocols.
- Supported culturally safe case planning for prisoners and parole clients across correctional environments.
- Liaised with Elders, community groups, and service providers on cultural matters.
- Advised managers on culturally appropriate communication, engagement, and conflict resolution practices.
- Reviewed case notes and assessments for cultural considerations and service needs.
- Trained new employees on company procedures, safety rules, and task standards.
- Reviewed correspondence, reports, and documents for accuracy and completeness.
- Coordinated calendars, meetings, and travel arrangements for department leaders.
- Resolved staff questions and redirected requests to appropriate department resources.
- Improved office procedures through policy updates and workflow coordination.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Managed multiple projects simultaneously while adhering to tight deadlines.
Cultural Liaison Officer
Queensland Corrective Services
05.2024 - 01.2025
- Coordinated with government agencies to address the needs of culturally diverse populations, improving access to essential services.
- Collaborated with government agencies to identify and address needs of culturally diverse populations, increasing access to essential services.
- Assisted organizations in creating culturally inclusive environments through policy review and recommendations.
- Cultivated relationships with community leaders to enhance cross-cultural communication and collaboration.
- Utilized motivational interviewing techniques when engaging with clients, eliciting genuine commitment towards personal growth and change.
- Facilitated community outreach to expand participation and support.
- Guided clients in navigating social services system to secure essential resources.
- Assisted clients in navigating the social services system.
- Maintained accurate records of client interactions and progress updates, supporting data-driven decision-making processes.
- Conducted thorough pre-release investigations, ensuring seamless transition from incarceration to community reintegration.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Conducted thorough investigations into complex cases, leading to successful resolution of numerous high-profile incidents.
- Developed strong professional relationships with law enforcement agencies, facilitating cooperation between courts and other branches of government.
- Served as court liaison by attending court hearings and presenting reports and recommendations.
- Kept case files updated, accurate and aligned with requirements.
- Participated in Murri court sessions weekly, ensuring active involvement in legal proceedings.
Case Manager Support
Queensland Corrective Services
11.2023 - 05.2024
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Actively contributed to team discussions and case conferences, providing insights and expertise to enhance client support strategies.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Maintained accurate records of client interactions and progress updates, facilitating informed decision-making processes.
- Evaluated clients' potential for success in community settings, offering informed recommendations to parole boards during the decision-making process.
- Reported violations of parole conditions to appropriate authorities and maintained a record of case activity.
- Developed case reports detailing inmate history and likelihood of committing another crime.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily paperwork and data entry tasks according to management guidelines.
Cultural Liaison
Queensland Corrective Services
02.2023 - 09.2023
- Engaged with the community and facilitated communication between key stakeholders to enhance collaboration within the criminal justice system.
- Created complex reports and documentation to ensure compliance within a legislatively controlled environment.
- Facilitated community participation to maintain cultural, social and family support.
- Guided prisoners in navigating social services system to access essential resources.
- Interpreted and applied current legislation, policies and procedures.
- Assisted prisoners in navigating the social services system.
- Approached issues proactively to best meet current and future community needs.
- Facilitated community participation to enhance cultural, social, and family support networks.
- Maintained behaviour and attitude that is to be modelled in a correctional environment.
Roster Officer
Queensland Corrective Services
07.2022 - 02.2023
- Assisted in the development of rosters to meet operational needs in accordance with award provisions and other associated industrial instruments.
- Collaborated with team members to achieve operational targets through effective communication and teamwork.
- Validated employees' timesheets to ensure correct payments.
- Prepared and generated centre rosters and distributed information to staff on rostering allocation.
- Processed staffing variations in consultation with managers.
- Ensured leave is approved in accordance with delegations.
- Provided management with insights on roster costs and estimates to support budget planning and resource allocation.
- Reviewed leave entitlements for staff and advised on outstanding balances and excess leave.
- Ensured leave is approved in accordance with the delegations.
- Assisted with administrative tasks to ensure smooth office operations.
- Organized and maintained filing systems to ensure easy access to documents.
- Addressed general inquiries from employees regarding Human Resource policies.
- Safeguarded sensitive Human Resource information to protect employee privacy.
Administrative Officer
Queensland Corrective Services
02.2022 - 07.2022
- Delivered administrative functions and confidential support for the centre, including word processing, data entry, spreadsheets, photocopying, filing, and minute-taking for meetings.
- Supported staff with administrative issues and assisted in preparing memorandums, reports, and correspondence to ensure clear communication.
- Answered general enquiries at reception and directed visitors, screened telephone calls and redirected enquiries to appropriate areas of the office and centre.
- Managed mail and maintained mail register to facilitate efficient communication and documentation flow.
- Maintained filing and recording system ensuring the confidentiality of all documentation handled.
- Ensured the security of files and appropriate access to the files by relevant staff and approved external agencies.
- Undertook archiving of files and records in accordance with legislative requirements.
Administrative Office Assistant
FlexnTuck Fabrications
01.2018 - 01.2022
- Managed daily office activities and operations, including invoice processing and receipt data entry, to ensure smooth workflow.
- Responded to job inquiries with professionalism and empathy to address concerns and ensure positive customer satisfaction and resolution.
- Improved productivity initiatives, including coordinating itinerary and scheduling appointments.
- Recommended process improvements to enhance accuracy, efficiency, and responsiveness in customer service department.
- Designed electronic file systems and maintained electronic and paper files.
- Organized files, faxed reports and scanned documents.
- Handled clerical tasks such as copying, faxing, and organizing files efficiently.
- Assessed client satisfaction and communicated issues to the business owner.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department.
Skills
References
Queensland Corrective Service
Teresa Brimble - Cultural Liaison Officer
07 5460 8537
Community Corrections
Katie Thomas - Senior Case Manager
07 3022 8600
Timeline
Acting cultural Advisor
Queensland Corrective services
09.2026 - 09.2026
Cultural Liaison Officer
Queensland Corrective Services
10.2025 - Current
Cultural Liaison Officer
Queensland Corrective Services
05.2024 - 01.2025
Case Manager Support
Queensland Corrective Services
11.2023 - 05.2024
Cultural Liaison
Queensland Corrective Services
02.2023 - 09.2023
Roster Officer
Queensland Corrective Services
07.2022 - 02.2023
Administrative Officer
Queensland Corrective Services
02.2022 - 07.2022
Administrative Office Assistant
FlexnTuck Fabrications
01.2018 - 01.2022