Rushali Fernando
Boondall,QLD
Summary
Expert in executive support and compliance tracking, managing client relationships to ensure adherence to health regulatory standards. Proven ability to coordinate project administration and provide policy support, driving organizational success through effective communication and attention to detail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Liaison Officer
QIP
Bowen Hills, QLD
10.2025 - Current
- Managed client relationships and supported organisations in achieving compliance with NSQHS and health regulatory standards during accreditation processes.
- Provided ongoing client support, ensuring clear communication and smooth accreditation workflows.
- Collaborated with health services to clarify and apply legislation and quality standards.
- Assisted with assessment planning and documentation review, ensuring thorough compliance tracking.
- Coordinated project timelines and deliverables with clients and stakeholders.
- Developed strong relationships with clients to understand their needs better.
- Provided training and support to new team members on client processes.
- Organized meetings and presentations to update clients on project progress.
- Provided wide-ranging support to staff.
ADMINISTRATOR - SONIC HEALTHPLUS
NATIONAL SPECIALISED SERVICES
01.2021 - Current
- Provided high-level administrative support in a national role coordinating regulated medical programs.
- Ensured compliance with government frameworks (Coal Mine Workers' Health Scheme, Rail Safety Workers' Health) to maintain operational standards.
- Coordinated workflows among executive and clinical teams to enhance service delivery efficiency.
- Managed invoicing, reconciliation, and project-based financial administration for national contracts.
- Ensured accurate data entry and maintenance of confidential medical and client records in line with privacy and compliance requirements.
- Supported clinicians and nurses with administrative tasks to ensure smooth clinic operations and timely delivery of services.
- Conducted document quality control for Occupational Physicians, ensuring accuracy and confidentiality of sensitive information.
- Assisted with compliance-related documentation aligned with occupational health and workplace safety standards.
PROJECT ADMINISTRATION & POLICY SUPPORT
Cystic Fibrosis Queensland
Brisbane
01.2019 - 07.2019
- Contributed to policy development and compliance reporting, enhancing organizational adherence to regulations.
- Delivered executive and project support to leadership team, ensuring alignment with organizational goals.
- Prepared briefings, funding proposals, and communications for external stakeholders.
- Coordinated community engagement events, managing logistics and stakeholder relationships to foster collaboration.
Education
DIPLOMA OF BUSINESS AND LEADERSHIP -
College for Adult Learning
01-2024
BACHELOR OF HEALTH SCIENCE - PUBLIC HEALTH MAJOR
University of Queensland
St Lucia01-2021
Skills
- Client support
- Client management
- Client advocacy
- Client communication
- Customer service
- Customer compliance
- Stakeholder liaison
- Service improvement
- Project support
- Event management
- Travel coordination
- Client data management
- Process enhancement
- Data management
- Attention to detail
- Time management
- Effective communication
Certification
Rehabilitation & Return to Work Course, OHSA
Languages
English
Native/ Bilingual
French
Limited
Timeline
Client Liaison Officer
QIP
10.2025 - Current
ADMINISTRATOR - SONIC HEALTHPLUS
NATIONAL SPECIALISED SERVICES
01.2021 - Current
PROJECT ADMINISTRATION & POLICY SUPPORT
Cystic Fibrosis Queensland
01.2019 - 07.2019
DIPLOMA OF BUSINESS AND LEADERSHIP -
College for Adult Learning
BACHELOR OF HEALTH SCIENCE - PUBLIC HEALTH MAJOR
University of Queensland