Jessica Jalal

• Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
• Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
• Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
• Managed administrative duties with phone reception, appointment scheduling and payment processing.
• Collaborated with optometry staff to reach individual and team goals.
• Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.

• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Provided sales and customer service assistance to walk-in traffic
• Responded to telephone and in-person requests for information.
• Followed up with existing customers to provide additional support and address concerns.

Event Manager of Griffith International Night.
Project lead of Promotional morning Tea.
Orientation week stall management.
Park run supervision.
Event assistant of Christmas in July.

Responsibilities included:

• Oversaw preparation and management of event budgets to deliver at or below projected costs.
• Organizing assistant staff members for various event-specific processes and procedures.
• Generated ideas to enhance and expand current event offerings.
• Assembled creative and innovative event attractions based on internal capabilities.

Club name: Griffith University South Asia Student Association

The obligations included planning and organising events for the club, ranging from but not limited to organising the venue, ordering the catering, managing the finances, scheduling the activities, and hosting the event.

My responsibilities included:

• Vast experience of working during peak seasons such as mother's day, christmas etc.
• Supervision and training of new employees.
• Cash management and customer service on registers and assisted checkouts.
• Organization and management of stock.
• Assisted customers at the service desk addressing complex problems.
• Addressed customer inquiries over the phone.
• Facilitated online orders.

Internship role involved:

• Assisting aged and vulnerable clients with memory support (dementia and other cognitive disabilities).
• Made arrangements with the team to support the clients.