Jessica Johnson
Geilston Bay
Summary
Over 15 years experience in hospitality and tourism in a variety of different job rolls and over 10 years in leadership rolls. Adaptable and hard working. Organized, motivated, reliable and a team player. Personable and professional under pressure whilst maintaining a friendly and enthusiastic attitude. Effective leader and problem solver. A quick learner and constantly striving for self improvement by accepting all challenges and direction.
Overview
16
16
years of professional experience
Work History
Food and Beverage Manager & Event Co-ordinator
Derwent Estate Wines
03.2022 - Current
- Set up all initial POS systems and booking systems for a new restaurant
- Wrote training procedures and hired and trained staff accordingly
- Worked closely with the head chef to ensure we were giving the highest quality product
- Met monthly targets and KPIs
- Maintained a very high rating from opening to current by ensuring the guests are given the highest possible service
- Managed all staff across both venues including rostering and maintaining adequate shift coverage
- Ran all Weddings and events successfully from initial meeting and booking to execution on the day
- Managed cellar door and our cellarclub loyalty program
- Managed all stock and invoicing for front of house
Hotel and Restaurant Manager
Maylands lodge hotel
09.2018 - 03.2022
- Instrumental in leading Maylands lodge from it's initial inception of a small boutique hotel to becoming an award winning property with-in the first year of opening to it's THA awards for best superior accommodation in Tasmania and Australia
- Use of accounting software - MYOB
- Entering and paying invoices
- Effectively managed payroll and timekeeping
- Developed procedural manuals for the successful running of Maylands lodge
- Provided staff training and developed staff training manuals
- Coordinated all inventory by restocking supplies and placing purchase orders
- Made travel arrangements, booked tours and assisted guests with any other needs
- Provided exceptional service and assistance to guests throughout their stay
- Successfully managed and responded to over 50 emails and phone calls each day
- Manage on-site restaurant 'Deodara' and handled all food and beverage related management.
- Carefully interviewed, selected, trained and supervised staff.
General Manager
The Nook Backpackers
08.2016 - 08.2018
- Assisted with the designing, construction and opening of a new business
- Hired and trained all new employees while also demonstrating the best methods for servicing clients and guests
- Effectively managed payroll and timekeeping
- Carefully chose a booking system to suit our specific hostel needs
- Set up and control of all back offices for OTA sites including booking.com, expedia, trivago, hostelworld, hotels.com, website travel etc
- Set up of seasonal rates for accommodation
- Meeting revenue and occupancy targets on a monthly basis
- Provided exceptional service and assistance to guests upon check-in
- Made sure that guest complaints were handled in the most effective manner possible
- Improved customer service ratings through various marketing strategies
- Completed all financial transactions for bookings
- Developed departmental objectives, work schedules, budgets and policies
- Processed online, phone and walk-in reservations
- Created and designed the website and controlled marketing all social media platforms
- Coordinated all inventory by restocking supplies and placing purchase orders
- Made travel arrangements, booked tours and assisted guests with any other needs
- Achieved and maintained a high review rating by reading and responding to reviews and taking on board any issues and grievances guests had and making changes to suit their needs
Casual reception supervisor
The Pickled Frog
01.2014 - 03.2020
- Managing online booking inquiries and assisting guests and travel partners with questions throughout the entire booking
- Taking online, phone and walk-in reservations
- Greeting guests in a positive and enthusiastic manner upon check-in
- Multitasking - Responsible for running the Front desk and also the bar at the same time
- Keeping reception area clean and neat to give guests a great first impression of the business
- Helping guests plan their trip by providing them with a wealth of local knowledge and assisting them in booking tours and transport
- Responding to guests questions and complaints in a professional manner
- Restocking bar fridge and office supplies accordingly
- Opening and closing
- Balancing tills and cash handling
Manager
Kafe kara
01.2014 - 08.2016
- Carefully interviewed, selected, trained and supervised staff
- Purchased adequate quantities of necessary cafe items, including food, beverages, equipment and supplies
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the cafe
- Led and directed team members on effective methods, operations and procedures
- Clearly and promptly communicated crucial information to staff, such as large reservations or last minute menu changes
- Oversaw front of house personnel to maintain adequate staffing
- Created fun and team focused activities to engage the staff and motivate them in up selling and meeting revenue targets
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Worked on the floor waiting tables, making coffee and serving beverages
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Processed cash and credit payments rapidly and accurately
Restaurant Manager
Punchbowl
01.2013 - 12.2013
- Supervised efforts of teams within 200 guest capacity restaurant, ensuring timely and quality service for guests
- Pleasantly greeted guests and offered to take drink orders while they familiarized themselves with the menu
- Resolved guest complaints quickly and efficiently
- Assisted with waiting and resetting tables
- Adhered to safe work practices
- Assisted co-workers whenever possible
- Developed and maintained positive working relationships with co workers to keep a happy and professional environment
- Maintained a good relationship with the chefs and communicated with them regarding guests dietary requirements, dish adjustments or complaints
- Verified cash drawer against the day’s receipts
- Assisted with general cleaning and maintenance of the restaurant
Bar Supervisor
The New Inn
02.2011 - 12.2012
Restaurant Supervisor
Gorge Restaurant
12.2009 - 02.2011
Casual waitress
Botanical
01.2009 - 12.2009
Casual Receptionist & Waitress
Cradle Mountain Hotel
01.2008 - 12.2008
Education
Launceston college
Launceston2008
Kings Meadowshigh shool
Launceston2006
Skills
- Extremely organized
- Strong verbal communication
- High level of customer satisfaction
- Great time management skills
- Well presented and personable
- Reliable and efficient
- Cash handling and management
- POS systems knowledge
- Use of accounting software such as MYOB and XERO
- Computer literate
- Active listening skills
- Upselling techniques
- Motivated team player
- Current Tasmanian RSA
Interests and hobbies
Outdoors activities such as hiking and camping, swimming, travelling, music, animals.
Timeline
Food and Beverage Manager & Event Co-ordinator
Derwent Estate Wines
03.2022 - Current
Hotel and Restaurant Manager
Maylands lodge hotel
09.2018 - 03.2022
General Manager
The Nook Backpackers
08.2016 - 08.2018
Casual reception supervisor
The Pickled Frog
01.2014 - 03.2020
Manager
Kafe kara
01.2014 - 08.2016
Restaurant Manager
Punchbowl
01.2013 - 12.2013
Bar Supervisor
The New Inn
02.2011 - 12.2012
Restaurant Supervisor
Gorge Restaurant
12.2009 - 02.2011
Casual waitress
Botanical
01.2009 - 12.2009
Casual Receptionist & Waitress
Cradle Mountain Hotel
01.2008 - 12.2008
Launceston college
Kings Meadowshigh shool
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