JESSICA KAM
VIC
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management. Experience delivering customer service and administrative excellence, including clerical support and public interaction.
Overview
7
7
years of professional experience
Work History
Supervisor
Woolworths Dandenong South
01.2017 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Handled customer complaints and resolved issues
Internship Student
VCAT
11.2022 - 02.2023
- Completed 50-day placement at Victorian Civil Administrative Tribunal (VCAT)
- Sorted, organized, and maintained files.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
University Clubs and Events
03.2021 - 02.2022
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
Receptionist
Springvale South Medical Centre
01.2020 - 10.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phones promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Education
Bachelor of Criminal Justice -
RMIT
11.2023
VCE Year 12 -
Gleneagles Secondary College
2018
Skills
- Excellent interpersonal and written and verbal communication skills
- Excellent computer skills and adapts well to new technologies
- Experienced phone-based and in-person customer service
- Teamwork and Organizational Skills
- Quick learner and good listener
- Empathetic and patient
- Able to manage time efficiently and have excellent organizing and planning skills
- Excellent Problem-solving skills, critical thinker and extremely focused
- MS office experienced
References
Available upon request
Timeline
Internship Student
VCAT
11.2022 - 02.2023
University Clubs and Events
03.2021 - 02.2022
Receptionist
Springvale South Medical Centre
01.2020 - 10.2021
Supervisor
Woolworths Dandenong South
01.2017 - Current
Bachelor of Criminal Justice -
RMIT
VCE Year 12 -
Gleneagles Secondary College
Similar Profiles
JAMES ELOPREJAMES ELOPRE
Noisette Bread Factory at 17 Fowler Road @ Dandenong SouthNoisette Bread Factory at 17 Fowler Road @ Dandenong South
Otto Leonard-PekinOtto Leonard-Pekin
Night Fill Team Member at Woolworths Oakleigh SouthNight Fill Team Member at Woolworths Oakleigh South
Marijana KlaricaMarijana Klarica
Volunteer Coordinator at Dandenong City Soccer ClubVolunteer Coordinator at Dandenong City Soccer Club