Jessica Larratt
Summary
Dedicated professional with a strong focus on customer service, problem resolution, and team collaboration. Proven ability to enhance customer experiences through effective communication and digital tools proficiency.
Overview
7
7
years of professional experience
Work History
Banking Consultant
ANZ
Melbourne, Victoria
02.2025 - Current
- Provided expert advice on banking products and services to clients.
- Educated customers on digital banking tools and features.
- Resolved customer inquiries and issues efficiently and professionally.
- Collaborated with team members to enhance customer service delivery.
- Supported compliance efforts by following regulatory guidelines diligently.
Retail Supervisor
Lone Pine Koala Sanctuary
Brisbane , QLD
10.2023 - 02.2025
- Supervised daily operations and staff activities at wildlife sanctuary.
- Trained new team members on customer service and safety protocols.
- Organized retail displays to promote merchandise and enhance visitor experience.
- Assisted in inventory management and stock replenishment processes.
- Resolved customer inquiries and complaints effectively during busy periods.
- Maintained cleanliness and organization of retail environment for safety compliance.
Customer Service Cashier
Sea World
Gold Coast, QLD
06.2020 - 10.2023
- Handled cash, credit, and gift card payments accurately.
- Processed customer transactions using point-of-sale systems, ensuring accuracy and speed in service.
- Assisted customers with inquiries, delivering product information to enhance the shopping experience.
- Maintained cleanliness and organization of the cash register area.
- Maintained product displays by stocking shelves, enhancing store presentation, racks, cases, bins, and tables with new or transferred merchandise.
Customer Service Representative
The Walt Disney Company
Orlando, Florida
04.2019 - 01.2020
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted guests with inquiries and resolved issues promptly.
- Processed cash transactions accurately and efficiently at busy retail locations.
- Maintained clean and organized work area at all times.
Education
Diploma - Library And Information Science
Box Hill Institute of TAFE
Melbourne, VIC07-2026
Skills
- CRM software
- Digital tools proficiency
- Regulatory compliance
- Customer service
- Problem resolution
- Team collaboration
- Information management
- Research skills
- Verbal and written communication
References.
Chantelle O’Brien.
Suncorp Bank Leader.
Clare O’brien.
Lone Pine Koala Sanctuary manager.
Sharniqua Habib.
Sea World Supervisor.
Timeline
Banking Consultant
ANZ
02.2025 - Current
Retail Supervisor
Lone Pine Koala Sanctuary
10.2023 - 02.2025
Customer Service Cashier
Sea World
06.2020 - 10.2023
Customer Service Representative
The Walt Disney Company
04.2019 - 01.2020
Diploma - Library And Information Science
Box Hill Institute of TAFE