Jessica Leeman

• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Weekly banking and rostering
• Managed inventory control, cash control, and store opening and closing procedures.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Trained and guided team members to maintain high productivity and performance metrics.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Collaborated with team members to ensure seamless store operations during busy periods.
• Completed daily tasks quickly without sacrificing quality or attention to detail.
• Helped customers process finance applications
• Processed warranty claims
• Preparing online orders for shipping or to be picked up in store
• Managed approximately 40 incoming calls and emails per day from customers

Opening and closing of the store merchandising, banking, managing a team of up to 8 staff, ordering stock for the store.