Yuwen (Jessica) Lin
Croydon
Summary
Dedicated individual known for strong communication and teamwork abilities honed in fast-paced customer service and hospitality roles. Proven reliability in maintaining hygiene standards and supporting team efficiency, with a commitment to fostering positive relationships. Eager to leverage these transferable skills as a team member at Eljannah.
Overview
4
4
years of professional experience
1
1
Certification
Work History
All-Rounder
Caffe Cherry Beans
Ashfield
11.2024 - Current
- Engaged with customers in fast-paced hospitality environment, taking orders and addressing enquiries to enhance service experience
- Delivered food orders to tables, ensuring accuracy and presentation, and followed up to confirm customer satisfaction
- Prepared a range of beverages with consistency and attention to quality, including coffees and specialty drinks
- Upheld cleanliness and hygiene standards by clearing and sanitising tables and dining areas, ensuring a welcoming atmosphere
Customer Service Team member
KFC
Burwood
03.2023 - 12.2024
- Delivered high standards of customer service, aiming to exceed expectations
- Resolved customer complaints quickly and professionally, focusing on positive outcomes
- Advised customers on product selection, ordering, and returns to improve their experience
- Handled customer orders and enquiries accurately and thoroughly
- Maintained compliance with service policies and procedures to ensure smooth operations
- Facilitated onboarding and training of new staff to ensure service consistency
Crew Member
McDonalds
Croydon Park
07.2022 - 02.2023
- Sanitised kitchen equipment, utensils, and preparation areas to uphold strict food hygiene standards
- Monitored food temperature, quality, and freshness to ensure compliance with standards and customer satisfaction
- Prepared menu items according to restaurant specifications and portion controls
- Assisted with food preparation duties including ingredient preparation and station setup
- Applied health and safety guidelines to all food handling and preparation tasks
- Coordinated with kitchen and front-of-house staff to improve operational flow and enhance service delivery
- Demonstrated composure and positive attitude in fast-paced, high-pressure environments to enhance team morale
Education
High School -
Burwood Girls High School
Croydon, NSW09-2025
Skills
- Health and safety compliance
- Strong customer communication skills
- Conflict resolution
- Problem-solving skills
- Teamwork and collaboration
- Time management and punctuality
- Fast-paced adaptability
- Reliable and responsible
- Flexibility and willingness to learn
- Positive and friendly attitude
- Patience and empathy
Certification
- First Aid
- Working with Children Check
- National Police Check
Timeline
All-Rounder
Caffe Cherry Beans
11.2024 - Current
Customer Service Team member
KFC
03.2023 - 12.2024
Crew Member
McDonalds
07.2022 - 02.2023
High School -
Burwood Girls High School