Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yuwen (Jessica) Lin

Croydon

Summary

Dedicated individual known for strong communication and teamwork abilities honed in fast-paced customer service and hospitality roles. Proven reliability in maintaining hygiene standards and supporting team efficiency, with a commitment to fostering positive relationships. Eager to leverage these transferable skills as a team member at Eljannah.

Overview

4
4
years of professional experience
1
1
Certification

Work History

All-Rounder

Caffe Cherry Beans
Ashfield
11.2024 - Current
  • Engaged with customers in fast-paced hospitality environment, taking orders and addressing enquiries to enhance service experience
  • Delivered food orders to tables, ensuring accuracy and presentation, and followed up to confirm customer satisfaction
  • Prepared a range of beverages with consistency and attention to quality, including coffees and specialty drinks
  • Upheld cleanliness and hygiene standards by clearing and sanitising tables and dining areas, ensuring a welcoming atmosphere

Customer Service Team member

KFC
Burwood
03.2023 - 12.2024
  • Delivered high standards of customer service, aiming to exceed expectations
  • Resolved customer complaints quickly and professionally, focusing on positive outcomes
  • Advised customers on product selection, ordering, and returns to improve their experience
  • Handled customer orders and enquiries accurately and thoroughly
  • Maintained compliance with service policies and procedures to ensure smooth operations
  • Facilitated onboarding and training of new staff to ensure service consistency

Crew Member

McDonalds
Croydon Park
07.2022 - 02.2023
  • Sanitised kitchen equipment, utensils, and preparation areas to uphold strict food hygiene standards
  • Monitored food temperature, quality, and freshness to ensure compliance with standards and customer satisfaction
  • Prepared menu items according to restaurant specifications and portion controls
  • Assisted with food preparation duties including ingredient preparation and station setup
  • Applied health and safety guidelines to all food handling and preparation tasks
  • Coordinated with kitchen and front-of-house staff to improve operational flow and enhance service delivery
  • Demonstrated composure and positive attitude in fast-paced, high-pressure environments to enhance team morale

Education

High School -

Burwood Girls High School
Croydon, NSW
09-2025

Skills

  • Health and safety compliance
  • Strong customer communication skills
  • Conflict resolution
  • Problem-solving skills
  • Teamwork and collaboration
  • Time management and punctuality
  • Fast-paced adaptability
  • Reliable and responsible
  • Flexibility and willingness to learn
  • Positive and friendly attitude
  • Patience and empathy

Certification

  • First Aid
  • Working with Children Check
  • National Police Check

Timeline

All-Rounder

Caffe Cherry Beans
11.2024 - Current

Customer Service Team member

KFC
03.2023 - 12.2024

Crew Member

McDonalds
07.2022 - 02.2023

High School -

Burwood Girls High School
Yuwen (Jessica) Lin