Jessica Maddison
Perth,WA
Summary
An experienced Customer Service representative with 6+ years' experience working in customer service in the hospitality industry, most recently as a Seafarer Waitress on a cruise ship for APT. I am a natural networker and thrive on fostering positive rapports, have established many new stakeholder relationships throughout my career while continuing to develop existing relationships by identifying customer requirements and providing business solutions which result in positive wins for both the customer and Company. I am a quick and adaptable learner and tackle any task with enthusiasm. I am eager to progress my career by embarking on a new challenge. Naturally fun bubbly with a great attitude for everyday. Always willing to change or adapt to all things to challenge myself to progress further.
Overview
7
7
years of professional experience
1
1
Certification
Work History
BAR ATTENDANT
THE WELLARD
Wellard, WA
02.2023 - Current
- Greeted customers and provided friendly, knowledgeable service.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Operated POS system to collect payments from customers.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Bussed bottles and glassware to maintain clean bar area.
- Assisted in setting up and breaking down bar area for special events.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
TOUR GUIDE ASSISTANT / BAR TENDER / HOUSEKEEPING
APT
Kimberley - Purnululu National Park - Bungles
03.2022 - 11.2022
- Provided suggestions and recommendations for activities, to keep customers entertained after tour hours.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Established positive relationships with tour members through fun and engaging conversation.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Changed bed linens and collected soiled linens for cleaning.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Trained to handle medical issues and accidents to take appropriate action and promote safety and well-being of tour groups.
- Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
SEAFARER WAITRESS - BAR TENDER
AUSTRALIAN PACIFIC TOURING
05.2021 - 01.2022
- Head waitress of formal dining 5-star restaurant, supervising multiple food and beverage attendants and ensuring new employees are trained to standard
- Self-motivated, with a strong sense of personal responsibility.
- Managing cleaning and maintenance of guests' cabins to a high standard
- Monitoring passengers experience and ensuring their satisfaction with food and service, taking necessary action to correct any problem
- Assisting with boarding and offloading heavy lift passenger luggage
- Answering any question related to service and providing general information on it or activities and events onboard the cruise ship
- Contribute to appropriate training programs and staff meetings.
- Gained strong leadership skills by managing projects from start to finish.
- Paid attention to detail while completing assignments.
- Applied effective time management techniques to meet tight deadlines.
BARISTA & BAKERS HAND, FOUR SEASONS PATISSERIE
02.2020 - 03.2021
- Manage opening and closing of the store at very early and late hours
- Ensure excellent customer service is delivered by providing efficient and courteous support to food and beverage orders
- Preparing and serving food and beverages for consumption on premises
- Operating cash registers, accepting payments and preparing sales invoices
- Clearing away used dishes and cutlery from tables when customers are finished, ensuring dishes, cutlery and cooking utensils are washed
- Cleaning and preparing tables, café equipment such as coffee grinders, espresso machines and ice makers
FOOD AND BEVERAGE ATTENDANT
LAST DROP
02.2018 - 12.2018
- Ensure excellent customer service is delivered by providing efficient and courteous support to food and beverage orders
- Setting up tables, ensuring glassware and cutlery are polished to standard
- Monitoring customers' experience and ensuring their satisfaction with food and service, taking necessary action to correct any problem
- Preparing hot and cold drinks for passengers
- Cleaning and removing dishes, glassware and silver from tables after service is completed
- Answering any question related to service and providing general information on food, beverage or the venue
- Managing billing and payment processing.
UTILITIES / HOUSKEEPING
ALPHA MANAGEMENT
Perth, WA
09.2017 - 10.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Verified cleanliness and organization of storage areas and carts.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Changed bed linens and collected soiled linens for cleaning.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
CLEANER / KITCHEN HAND
BROOMEHILL HOTEL
05.2017 - 08.2017
- Manage cleanliness and hygiene of food preparation areas, kitchen equipment and appliances, bench tops, floors, ovens and ranges
- Receive, lift, handle and store food deliveries appropriately
- Retrieve food items as requested by chefs and assist with food preparation as required
- Manage waste disposal as required.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals
Education
Graduate -
Armadale Senior High School
Armadale, WASkills
- Excellent communication and Interpersonal skills
- Rotation Procedures
- Operational Efficiency
- COVID-19 Safety Policies
- Fast Learner
- Cleaning and Maintenance
Certification
- 2014 RESPONSIBLE SERVICE OF ALCOHOL (RSA)
- CERTIFIED BARISTA
- STANDARDS OF TRAINING CERTIFICATION AND WATCH KEEPING (STCW)
- CONSTRUCTION WHITE CARD
- AHA hospitality&tourism
- COVID Hygiene course
Timeline
BAR ATTENDANT
THE WELLARD
02.2023 - Current
TOUR GUIDE ASSISTANT / BAR TENDER / HOUSEKEEPING
APT
03.2022 - 11.2022
SEAFARER WAITRESS - BAR TENDER
AUSTRALIAN PACIFIC TOURING
05.2021 - 01.2022
BARISTA & BAKERS HAND, FOUR SEASONS PATISSERIE
02.2020 - 03.2021
FOOD AND BEVERAGE ATTENDANT
LAST DROP
02.2018 - 12.2018
UTILITIES / HOUSKEEPING
ALPHA MANAGEMENT
09.2017 - 10.2017
CLEANER / KITCHEN HAND
BROOMEHILL HOTEL
05.2017 - 08.2017
Graduate -
Armadale Senior High School