Jessica Martin
Dubbo,Australia
Summary
I have over 10 years experience in the medical administration departments, I am an efficient medical secretary and administrative assistant with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients. I have an easygoing caring attitude and hope to extent to your expectations.
Overview
17
17
years of professional experience
Work History
Medical Secretary
Macquarie Weightloss And Surgical Services
Dubbo
11.2024 - Current
- Greet patients upon arrival, update and collect medical history, and basic patient information and enter it into the system
- Answered incoming calls in a professional manner and directed them to the appropriate personnel
- Coordinated referrals between primary care physicians and specialists as required
- Update patient electronic records as new referrals are received and update current records as required
- Prepare weekly clinics for Dr Liyanage including checking and chasing up patient referrals, medical imaging and pathology results
- Critical thinking
- Scan, copy and enter patient information received by Dr after clinics as required
- Make patient appointments
- Maintained accurate patient records and filing systems according to established policies and procedures
- Monitored patient messages sent via email or phone message system and responded accordingly
- Medicare billing
Cleaner
Comfort Inn
Dubbo, Australia
12.2020 - Current
- I started working at the comfort inn as it was convenient hours for my schedule at the time as I had a young son and would only work 2-3 hours in the mornings
- Duties included: Dusting and sanitising surfaces, Mopping and vacuuming, Washing drying and folding linens, Preparing all cleaning products and fill cart with necessary equipment, Weed and tiny outside of rooms, Assist guests when needed
Part time position in the Oncology Department
Greater Western Area Health
Dubbo, Australia
08.2011 - 09.2016
- Company Overview: Oncology is a clinical based department that runs a chemotherapy centre, haematology clinic, radiation clinic and medical oncology clinic
- Provided excellent customer service in person and over the phone to staff, patients and family members
- Book and cancel follow up appointment for the clinic and for procedures
- Call and confirm patient appointments the day or two days before as a reminder
- Sort and update patient results into files proficiency
- Gather patient files from medical records in preparation for day clinics
- Minor lab handling and processing
- Have a safe and caring helpful attitude
- Book specialist flights weekly for their Thursday clinic
- Take minutes in ward
- Organise with specialist the referral waitlist and patient appointment priority every day
- Consistently check the printer for new patient referrals, check their results are there if they are not chase up results then order medical record
- Prepare meetings by connecting the Telehealth conference call for doctors to discuss patients from afar and from the department
- Oncology is a clinical based department that runs a chemotherapy centre, haematology clinic, radiation clinic and medical oncology clinic
Administration officer
Greater Western Area Health
Dubbo, Australia
08.2008 - 09.2016
- I was hired as a casual Administration officer for Greater Western Area Health Service in August 2008 and commenced March 2016
- I was able to work in different all over the hospital including clinical, ward receptionist, switchboard operator and medical records officer those duties included:
- Switchboard: Connecting, transferring, holding and disconnecting internal and external phone calls
- Being first contact to the main hospital entrance directing, greeting visitors, patients, doctors etc
- Clerical duties, sorting internal mail, updating the hospital inpatient list by admitting and discharging patients
- Keeping confidentiality at all times
- Ward Clerk: First and foremost answering phone enquires and handling family, nurses and general practitioner administrative support
- Booking inpatients for scans, bloods, transfer and discharge in an effective and timely manner
- Administrative support to the ward: Work in collaboration with families, nurses and doctors
- Medical Records: Manage patient records by filing, scanning and sorting the medical records properly so the most recent information is provided
- Phone various health departments for updated pathology, imaging and general practitioner results
- File used medical records from previous day patient discharges
- Organise files for day clinics for the next day such as ambulatory care, day surgery, fracture clinic etc
- Answering external calls and retrieving correct patient file correspondence and scan to department
Education
Year 10 cert -
Dubbo12.2007
Skills
- Problem Solving Skills
- Time Management Skills
- Multitasking Skills
- Friendly and Outgoing Attitude
- Excellent Customer Service Skills
- Resourceful thinking
References
- Tiarne Bell, Dental Assistant, 0422269011
- Jade Carolan, Motel assistant, 0403688480
- Melissa Reddie, Oncology NUM, 0480751116
Languages
English
Personal Information
Date of Birth: 05/20/91
References
References available upon request.
Timeline
Medical Secretary
Macquarie Weightloss And Surgical Services
11.2024 - Current
Cleaner
Comfort Inn
12.2020 - Current
Part time position in the Oncology Department
Greater Western Area Health
08.2011 - 09.2016
Administration officer
Greater Western Area Health
08.2008 - 09.2016