Summary
Overview
Work History
Skills
Certification
Referees
Timeline
Generic

Jessica McCosh-Puls

Burpengary,QLD

Summary

A highly motivated hospitality professional with a passion for enhancing customer satisfaction. Improving business synergies whilst focusing on personal and professional goals has allowed continuous success in both professional and personal life. A keen eye for attention to detail, combined with the ability to coach and mentor junior employees in a socially diverse environment has provided a challenging but rewarding career.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cafe Supervisor

North Lakes Sports Club
05.2018 - Current
  • Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
  • Fostered a positive work culture by providing ongoing support, feedback, and recognition for staff achievements.
  • Addressed customer complaints with professional demeanour and used communication and problem-solving skills to resolve issues.
  • Supervised food presentation and plating to enhance visual appeal.

Skills

  • Staff training and development
  • Customer engagement
  • Food and drink service
  • Supply ordering
  • POS software
  • Adaptability
  • Task delegation
  • Attention to detail
  • Reliability
  • Relationship building

Certification

Responsible service of alcohol

Responsible service of gambling

First aid

Certificate III hospitality

Work safely with chemicals

Infection control training - covid 19

Follow workplace hygiene


Referees

Peter Stevens-Carroll

BHP Nickel West

0488 289 659

peter.w.stevenscarroll@bhp.com



Sharon Savage

North Lakes Sports Club

0451 275 590

sharons@northlakessports.com.au

Timeline

Cafe Supervisor

North Lakes Sports Club
05.2018 - Current

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Jessica McCosh-Puls