Jessica MICHEL

Providing a lived experience point of view for training purposes for the clinicians attending the trainings.

• Fostered collaboration among board members, promoting open communication and shared decision making.
• Organize and Facilitate groups such as: DBT skills, Art, Music, Gardening and Karaoke.
• Assist in organizing and running events and parties.
• Working along side staff and members to cultivate a safe community and recovery space

• Caring for Animals as they prepare for adoption.
• Giving medication.
• On going training

• Maintained safe and clean exhibit areas for animals and visitors through regular upkeep and sanitation procedures.
• Developed strong bonds with individual animals through positive reinforcement training techniques, promoting trust and cooperation.
• Enhanced visitor experience by conducting informative guided tours, explaining animal behaviours and habitats.
• Improved animal welfare by implementing enrichment programs and providing specialized diets for various species.
• Assisted with the development of new exhibits or renovations by providing input on species-specific requirements and optimal exhibit design features.
• Provided exceptional customer service while addressing visitor concerns or answering questions related to zoo operations or specific animals on display.
• Facilitated volunteer training sessions to improve knowledge of proper handling techniques and general safety protocols around animals.

• Managed classroom behaviour effectively, creating a positive learning atmosphere conducive to academic success.
• Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
• Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
• Maintained safety and security by overseeing students in recess environments.

• Maintained positive attitude and affirmatively communicated with each student.
• Offered student support through special accommodations, extra assistance, and assessments.
• Interacted physically and verbally with students throughout each day.
• Supported teacher in development of individual learning strategies.
• Teaching Barista skills to students

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.