Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Murtha

Gold Coast,QLD

Summary

Accomplished Team Leader Manager at Horizon Sky Dining, adept in staff training and customer focus, significantly enhanced team productivity and customer satisfaction. Expert in workload management and team leadership, collaborated with Crowne Plaza to align departmental goals, demonstrating exceptional motivational and influencing skills. Achieved a harmonious blend of hard and soft skills, driving success without exceeding a numerical percentage. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience

Work History

Team Leader Manager

Horizon Sky Dining
Gold Coast
03.2024 - Current
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.

Food and Beverage Attendant

Crowne Plaza
Gold Coast
08.2022 - 03.2024
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Greeted and seated guests to provide friendly and welcoming experience.

Barista

Joes Garage
Christchurch, New Zealand
06.2021 - 08.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Education

No Degree - Registration Real Estate

REIQ
Gold Coast
06.2024

No Degree - Certificate In Marketing

Career Academy
New Zealand
04.2022

Skills

  • Customer Focus
  • Workload Management
  • Motivational Skills
  • Influencing skills
  • Succession Planning
  • Team Leadership
  • Staff Management
  • Staff Training
  • Work Planning and Prioritization
  • Goal Setting

Timeline

Team Leader Manager

Horizon Sky Dining
03.2024 - Current

Food and Beverage Attendant

Crowne Plaza
08.2022 - 03.2024

Barista

Joes Garage
06.2021 - 08.2022

No Degree - Registration Real Estate

REIQ

No Degree - Certificate In Marketing

Career Academy
Jessica Murtha