- Running and fitness
- Avid Reader
- Outdoor adventures with my husband and children
- Arts and creativity
Jessica O'Connell
Sippy Downs
Summary
Confident, friendly allied health professional with knack for client relationship building and customer service. I am a qualified Remedial Massage Therapist with over 20 years experience in patient care and adaptability, to meet evolving needs and ensure positive patient outcomes. Organised and dependable with strong communication and multitasking skills, to ensure smooth daily operations. Proficient in all aspects of running a small clinic, including schedule maintenance, patient assessment and treatment, maintaining accurate patient records and clinical notes, invoicing and processing payments.
Overview
22
22
years of professional experience
Work History
Remedial Massage Therapist Business Owner
Jess O'Connell Massage Therapy
01.2014 - Current
- Providing tailored remedial, sports and corporate massage treatments to a diverse range of clients, in clinic and onsite at corporate and sporting venues.
- Develop and maintain positive relationships with clients through, attentive listening skills, empathetic communication and thorough consultations and follow up.
- Managing all aspects of appointment scheduling using an online booking system and maintaining accurate client records and treatment notes.
- Processing heath fund rebates and payments using a HICAPS machine and providing invoices and receipts when required.
- Ensuring Health Fund and Association requirements are met including completing and documenting continuing education hours attended.
- Ensuring a comfortable and relaxed environment, maintaining a clean and organised treatment room.
Massage Therapist - Contractor
Back-on-Track
01.2011 - 01.2014
- Reception duties including greeting clients, answering phones and scheduling bookings, processing payments, opening and closing clinic.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Wholesale Travel Agent
Travelplan NZ
01.2004 - 01.2006
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Managed any itinerary changes in a prompt manner without sacrificing customer satisfaction or incurring unnecessary expenses.
- Provided exceptional customer service by promptly addressing concerns and resolving issues.
- Communicated effectively with both booking agents and service providers to arrange the best solutions for the clients.
Education
Diploma - Remedial Massage
Evolve College Brisbane
Brisbane, QLD01.2018
Certificate IV - Massage Therapy
Australian College of Massage
01.2007
Advanced Diploma - Travel, Tourism & Business
Sir George Seymour College of Travel and Tourism
01.2004
Skills
- Effective remedial massage treatments to a diverse range of clientele, tailored specifically to meet their needs
- Effective communication and active listening skills
- Appointment scheduling and coordination using online booking system
- Ability to work within a team or independently with a positive, professional attitude
- Time management, multi tasking and task prioritisation skills
- Ability to build rapport with clients and maintain positive, professional relationships
- Accurate up to date client documentation and record keeping
- Process health fund rebates and client payments using HICAPS
- Invoicing and receipting
- Understanding of infection control and prevention guidelines
Interests
Timeline
Remedial Massage Therapist Business Owner
Jess O'Connell Massage Therapy
01.2014 - Current
Massage Therapist - Contractor
Back-on-Track
01.2011 - 01.2014
Wholesale Travel Agent
Travelplan NZ
01.2004 - 01.2006
Certificate IV - Massage Therapy
Australian College of Massage
Advanced Diploma - Travel, Tourism & Business
Sir George Seymour College of Travel and Tourism
Diploma - Remedial Massage
Evolve College Brisbane
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