Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Jessica O'Malley

Armidale,NSW

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Senior Recovery Support WorkerCHSP Customer Care ManagerHCP Customer Care ManagerCall CentreAssistant in Nursing (AIN)

Work Type

Full Time

Location Preference

On-SiteRemote
Location: Armidale, NSW, AUArmidale, NSW
Open to relocation: Yes

Salary Range

$86000/yr - $200000/yr

Important To Me

Work-life balanceWork from home optionPaid time offFlexible work hours

Summary

Professional with strong background in supporting individuals through recovery processes. Proven ability to foster collaborative environment, adaptable to changing needs, and focused on achieving impactful results. Skilled in crisis intervention, active listening, and empathy, bringing reliability and effective support to team. Known for strong communication, problem-solving, and interpersonal skills, enhancing overall client outcomes.

Overview

14
14
years of professional experience

Work History

Senior Recovery Support Worker

Holistic Recovery
Armidale
06.2024 - Current
  • Conducted assessments to identify client needs and tailor recovery initiatives accordingly.
  • Advocated for clients' rights, promoting access to essential resources and community services.
  • Provided crisis intervention when necessary, effectively deescalating situations and connecting clients with appropriate resources.
  • Developed strong rapport with clients, fostering trust and open communication to facilitate progress in their recovery journey.

CHSP Customer Care Manager

Home Nursing Group
Armidale
10.2023 - 06.2024
  • In this role it requires me to manage a high number of clients from the New England and Mid North Coast area's.
  • Home Commonwealth Support Program is a low care, short term emergency program.
  • Facilitated open communication between team members, promoting a supportive work environment that encouraged collaboration and innovation.
  • Led customer care team to enhance service delivery and resolve complex client issues.

HCP Customer Care Manager

Home Nursing Group
Armidale
12.2020 - 10.2023
  • In this role it required me to manage Home Care Packages and coordinate services to help aged care clients to live at home independently and safely as long as possible.
  • Throughout my time as a HCP Customer Care Manager there was a lot of business model changes, added experiences as per below:
  • Negotiator - this required me to visit potential clients and sell our business for clients to come across to our provider.
  • Team leader - this required me to manage care worker's that directly worked with my HCP clients.

Call Centre

Home Nursing Group
Armidale
04.2020 - 12.2020
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.

Assistant in Nursing (AIN)

Home Nursing Group
Armidale
03.2019 - 04.2020
  • This role required me to complete duties such as personal care, domestic assistance, social support, respite and transport.
  • Provided compassionate patient care, assisting with daily living activities and personal hygiene.
  • Monitored vital signs, documenting changes and reporting abnormalities to nursing staff promptly.
  • Assisted in mobility support for patients, enhancing comfort and safety during transfers.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.

Support Worker

Challenge Community Services
Armidale
02.2017 - 01.2019
  • Provided empathetic support, fostering positive relationships with customers even during challenging situations.
  • Provided exceptional customer service to clients, addressing inquiries and resolving issues promptly.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients in accessing community resources and support services.
  • Monitored client progress, documenting outcomes to enhance service effectiveness.

Supervisor Contact Worker

Challenge Community Services - Foster Care department
Armidale
11.2017 - 01.2019
  • In this role it required me to supervise children having contact with their biological family.
  • Write reports on the outcome of the visits.
  • Developed and implemented improvement initiatives to enhance service delivery for foster families.

Supervisor

Challenge Community Services
Armidale
09.2016 - 02.2017
  • In this role it required me to supervise a highly performing team.
  • Supervised daily operations to ensure compliance with service standards and organisational policies.
  • Trained and mentored team members to enhance productivity and service quality.
  • Developed and implemented process improvements to streamline workflow efficiency.
  • Monitored performance metrics to assess team effectiveness and identify areas for improvement.
  • Conducted regular evaluations of service delivery, ensuring high standards were consistently met.

Support Worker

Challenge Community Services
Armidale
05.2014 - 01.2016
  • Assisted clients in accessing community resources and support services.
  • Monitored client progress, documenting outcomes to enhance service effectiveness.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Child Support Worker

Women's Shelter
Armidale
02.2012 - 04.2012
  • Improved children's behavioural outcomes through consistent implementation of positive reinforcement techniques and behaviour management strategies.
  • Developed and implemented individualised support plans for clients, focusing on their unique needs and goals.
  • Coordinated workshops on parenting skills and financial literacy to empower clients in managing child support obligations.
  • Provided crisis intervention and emotional support to clients facing challenging personal circumstances.

Education

Diploma - Community Services (Case Management)

TAFE NSW
NSW
06.2013

Certificate IV - Community Services

TAFE NSW
NSW
06.2012

Skills

  • Mental health awareness
  • Self-care techniques
  • Documentation
  • Teamwork
  • Problem-solving
  • Verbal and written communication

Timeline

Senior Recovery Support Worker

Holistic Recovery
06.2024 - Current

CHSP Customer Care Manager

Home Nursing Group
10.2023 - 06.2024

HCP Customer Care Manager

Home Nursing Group
12.2020 - 10.2023

Call Centre

Home Nursing Group
04.2020 - 12.2020

Assistant in Nursing (AIN)

Home Nursing Group
03.2019 - 04.2020

Supervisor Contact Worker

Challenge Community Services - Foster Care department
11.2017 - 01.2019

Support Worker

Challenge Community Services
02.2017 - 01.2019

Supervisor

Challenge Community Services
09.2016 - 02.2017

Support Worker

Challenge Community Services
05.2014 - 01.2016

Child Support Worker

Women's Shelter
02.2012 - 04.2012

Diploma - Community Services (Case Management)

TAFE NSW

Certificate IV - Community Services

TAFE NSW

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Jessica O'Malley