Jessica Parnell
Mandurah,WA
Summary
Dynamic professional with a proven track record at Five Rivers Care, excelling in staff management and client confidentiality. Demonstrated success in enhancing operational efficiency and fostering client trust through empathetic, high-quality care. Skilled in project management and disability awareness, achieving significant improvements in team performance and client satisfaction.
Overview
2
2
years of professional experience
Work History
Administration
Five Rivers Care
08.2023 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Collected, validated, and distributed information to employees.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
Disability Support Worker
Five Rivers Care
07.2023 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
Cleaning Contractor
Ventia
02.2022 - 12.2022
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
Education
Narrogin Senior High School
Narrogin, WASkills
- Staff Management
- Document Management
- Schedule Coordination
- Goal Setting
- Deadline Adherence
- New Hire Onboarding
- Timesheet Processing
- Supplies Ordering
- Project Management
- Flexible Schedule
- Cross-Functional Collaboration
- Daily living assistance
- Housekeeping and meal preparation
- Personal Care
- Independent Living Support
- Disability Awareness
- Client Confidentiality
- Incident Reports
- Health and safety
- Risk Assessments
- Life Skills Training
Timeline
Administration
Five Rivers Care
08.2023 - Current
Disability Support Worker
Five Rivers Care
07.2023 - Current
Cleaning Contractor
Ventia
02.2022 - 12.2022
Narrogin Senior High School