Jessica Price
Ripley,QLD
Summary
Dynamic Venue Manager with a proven track record at Australian Venue Co, excelling in staff scheduling and enhancing customer satisfaction. Skilled in safety, compliance and budget reporting, I successfully implemented operational improvements that elevated guest experiences and maximized cost-
effectiveness, ensuring a safe and engaging environment for all patrons. Day to day operations of licenced venue, ensuring staff engagement and customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Venue Manager
Australian Venue Co
Brisbane
09.2015 - Current
- Managing logistics and venue setup for daily operations
- Supported team by coordinating schedules and bookings for daily operations
- Learned safety protocols and procedures to ensure customer and staff wellbeing
- Helped maintain cleanliness and organization of venue spaces
- Aided in troubleshooting technical issues related to audio-visual equipment, tab and keno terminals, electronic gaming machines, and online ordering apps, as well as point of sale computers.
- Collaborated with colleagues to enhance guest experiences through feedback collection.
- Participated in training sessions to develop operational knowledge and skills.
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
- Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
- Collaborated with marketing team to promote the venue through social media campaigns, resulting in increased brand awareness.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Daily operational trading reporting, weekly and monthly reporting on profit and loss statements.
- Administrative tasks weekly - invoicing, consumables ordering, staff rostering, entertainment and event planning, compliance and safety.
- Coordinate with external companies to ensure successful operations
Education
High School Diploma -
Bundaberg North Highschool
Bundaberg, QLDSkills
- Venue management
- Staff scheduling
- Customer satisfaction
- Payroll and administration duties
- Safety and compliance
- P&L, budget reporting
- Daily operations of licenced venue
- End of month compliance for electronic gaming machines
- Food safety
- Conflict resolution
Certification
Responsible management of licenced venues
Gaming Nominee licence
Approved Managers Licence
Responsible service of alcohol
Responsible gambling services
Food safety supervisor
Customer liaison officer
Timeline
Venue Manager
Australian Venue Co
09.2015 - Current
High School Diploma -
Bundaberg North Highschool