Jessica Proctor
Baulkham Hills
Summary
Book loving English student with over three years of experience in a retail setting. Skilled in achieving sales targets and merchandising, coupled with a bubbly personality and genuine passion for creating great customer experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Retail Sales Consultant
Cancer Council NSW
09.2024 - 03.2025
- Consistently achieved individual sales KPI's, including average transaction value and donation % of sales
- Confidently processed customer payments and returns using POS software
- Received, invoiced and displayed new inventory efficiently to minimise customer disruption
- Independently opened and closed the store
- Restocked shelves and designed visually appealing product displays that highlight current promotions
- Provided exceptional personalised customer service in person and over the phone by engaging in active listening and friendly conversation
- Maintained store appearance through regular cleaning
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
Retail Team Member
Big W
09.2021 - 09.2024
- Maintained clean and organized displays, ensuring quick location of products for customers
- Used POS system to process sales, returns, online orders, and gift card activations
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
- Actively engaged customers to provide general assistance and information on store merchandise
Education
Bachelor of Science And Bachelor of Arts - English Literature, Pharmacology
University of Sydney
Sydney, NSW12-2027
High School Diploma -
Toongabbie Christian College
Toongabbie, NSW11-2023
Skills
- Customer service
- Teamwork and collaboration
- Reliable and responsible
- Knowledge of current literary trends
- Passionate about books and reading
- Meeting KPI's
- POS software
- Merchandising and display
- Store opening and closing
Timeline
Customer Service Retail Sales Consultant
Cancer Council NSW
09.2024 - 03.2025
Retail Team Member
Big W
09.2021 - 09.2024
Bachelor of Science And Bachelor of Arts - English Literature, Pharmacology
University of Sydney
High School Diploma -
Toongabbie Christian College
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