Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Qiu

Chirnside Park,VIC

Summary

Compassionate and experienced Aged Care Residential Manager with over 7 years of leadership in aged care and residential facility management. Proven success in improving quality of life for residents through person-centered care, strong team leadership, and regulatory compliance. Skilled in managing multidisciplinary teams, maintaining accreditation standards, and fostering a positive workplace culture. Committed to providing high-quality, dignified care for elderly residents.

Overview

16
16
years of professional experience

Work History

Residential Manager

BASScare Faversham House
02.2023 - Current
  • Lead a 174-bed aged care facility with a team of 250 staff, including nursing, allied health, and support services
  • Achieved full compliance in all Aged Care Quality Standards during unannounced audits
  • Lead and inspire a multidisciplinary team, fostering a culture of accountability, compassion, and excellence
  • Manage budgeting, rosters, and resources to maintain financial and operational efficiency
  • Drive continuous improvement and promote strong resident and staff engagement
  • Build strong relationships with residents, families, and stakeholders
  • Implement and review quality care systems to maintain compliance and best practice

Care Manager

BASScare Faversham House
10.2021 - 02.2023
  • Oversee the daily clinical operations of the care home
  • Provide leadership, coaching, and support to the clinical team
  • Manage performance, training, and staff development
  • Ensure compliance with AN-ACC assessments and aged care standards
  • Conduct audits and review clinical incidents and feedback
  • Lead person-centered care planning and family case conferencing
  • Liaise with allied health, GPs, and external care providers

Clinical Care Coordinator

BASScare Faversham House
06.2018 - 10.2021
  • Comprehensive, accurate and efficient clinical, personal care assessments and care plans.
  • Clinical decision making, including managing or supporting complex care delivery.
  • The effective supervision of clinical and personal care staff, which includes being an effective role model, mentor and teacher and performance management.
  • Providing ongoing direction and support to Registered, Enrolled Nurses and care staff, from induction through their ongoing professional development

After Hour Clinical Care Coordinator

BlueCross Baradine
01.2015 - 10.2021

Registered Nurse

St Vincent's Private Hospital
01.2009 - 02.2016

Education

Foundations of IPC Course - Nursing

Australasian College For Infection Prevention
Melbourne
04-2021

Nurse Immuniser Program - Nursing

La Trobe University
Melbourne, VIC
12-2018

Post Graduate Certificate in Nursing - Neuroscience

Australian Catholic University
Melbourne, VIC
07-2012

Bachelor of Nursing - Nursing

Deakin University
Melbourne, VIC
12-2008

Skills

  • Residential Aged Care Facility Management
  • Aged Care Quality Standards Compliance
  • Accreditation & Continuous Improvement
  • Incident & Risk Management
  • Staff Recruitment, Supervision & Development
  • Workforce Scheduling & Rostering
  • Budgeting and Resource Allocation
  • Family and Stakeholder Communication

Timeline

Residential Manager

BASScare Faversham House
02.2023 - Current

Care Manager

BASScare Faversham House
10.2021 - 02.2023

Clinical Care Coordinator

BASScare Faversham House
06.2018 - 10.2021

After Hour Clinical Care Coordinator

BlueCross Baradine
01.2015 - 10.2021

Registered Nurse

St Vincent's Private Hospital
01.2009 - 02.2016

Foundations of IPC Course - Nursing

Australasian College For Infection Prevention

Nurse Immuniser Program - Nursing

La Trobe University

Post Graduate Certificate in Nursing - Neuroscience

Australian Catholic University

Bachelor of Nursing - Nursing

Deakin University

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