Jessica Reynolds
Casino,NSW
Summary
An experienced Administrator with the intention of furthering experience and professional capabilities across different roles.
An organised and dependable candidate successful at managing multiple priorities with a positive attitude. Possesses a willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Receptionist
Vitalise Physiotherapy & Occupational Therapy
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled appointments and updated client records via Cliniko software.
- Responded to inquiries from callers seeking information.
- Processed transactions via EFTPOS, HICAPS, Medicare and DVA.
- Invoiced insurers for Work Cover claims in line with charging guidelines.
- Invoiced plan managers and NDIS participants in line with charging guidelines.
- Maintained sales and payments records accurately.
- Kept reception area clean and neat to give visitors positive first impression.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with preparation of medical reports.
- Liased with third party payers.
Administrator
Northern Rivers Physiotherapy
03.2017 - 06.2023
- Maintained computer and physical filing systems.
- Scheduled appointments and processed payments through PracSuite and Front Desk programs.
- Entered and maintained medical records in company database with the understanding of patient confidentiality.
- Assisted with report writing ie. created templates and entered client details.
- Management of company accounts via Xero and QuickBooks.
- Lodgement of payroll and preparation of documents for BAS.
- Communicated with insurance companies via phone and email and assisted preparation of Allied Health Recovery Request documents.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance.
- Aided colleagues, managers and customers through regular communication and assistance.
- Oversaw office inventory activities by ordering, stocking and shipment receiving.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Compared vendor prices and negotiated for optimal savings.
- Managed budgets, employee and event itineraries and accounts to improve productivity initiatives.
- Coached new hires on company processes.
Website Administrator & Marketing Coordinator
The Commercial Hotel
08.2022 - Current
- Management of website design and online booking system.
- Boosted company awareness with social, print, and email campaigns.
- Conceptualized, planned and executed original designs for a wide range of marketing properties.
- Gained strong leadership skills by managing projects from start to finish.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Sole Trader - Self Employed
Jess Reynolds Tuition
01.2017 - 12.2021
- Teaching of theoretical knowledge and practical application of several instruments (guitar, drums and piano).
- Administrative duties, such as scheduling lessons and replenishing resources.
- Invoicing of clients and record keeping.
- Advertising.
- Equipment maintenance.
- Housekeeping duties.
- Worked flexible hours; night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Served customers and followed outlined steps of service.
- Used coordination and planning skills to achieve results according to schedule.
Contractor
Stagedive Academy
10.2016 - 12.2016
- Teaching of theoretical knowledge and practical application of several instruments (guitar, drums and piano).
- Housekeeping duties, such as vacuuming, dusting, tidying and general cleaning.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Use of critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analysed information and provided solutions to problems.
Volunteer
Casino Art Group
01.2019 - 05.2023
- Production of posters and other marketing and advertising materials.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
Higher School Certificate -
St. Mary’s Catholic College
2011
Skills
- Workflow Planning & Optimisation
- Billing and Invoicing
- Customer Relations
- Banking Operations & Account Reconciliation
- Organizational Skills
- Business Administration
- Written Communication
- Information Protection
References
Tony Hennessy - Northern Rivers Physiotherapy, Casino
0419 581 130
Marnie Macdonald - The Commercial Hotel, Casino
0414 725 695
Timeline
Receptionist
Vitalise Physiotherapy & Occupational Therapy
08.2023 - Current
Website Administrator & Marketing Coordinator
The Commercial Hotel
08.2022 - Current
Volunteer
Casino Art Group
01.2019 - 05.2023
Administrator
Northern Rivers Physiotherapy
03.2017 - 06.2023
Sole Trader - Self Employed
Jess Reynolds Tuition
01.2017 - 12.2021
Contractor
Stagedive Academy
10.2016 - 12.2016
Higher School Certificate -
St. Mary’s Catholic College
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