Jessica Riggien
Sippy Downs,QLD
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
McDowall Family Medical Centre
09.2022 - 04.2025
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Led an Advance Health Directive initiative aimed at increasing vaccination rates among high-risk patients.
Educator
Catholic Education
08.2021 - 09.2022
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Collaborated with colleagues to develop cross-curricular projects, enhancing student learning through interdisciplinary connections.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualised attention and success.
Chess Tutor
Chess Mates
08.2020 - 08.2021
- Promoted a positive learning environment by creating engaging and interactive lesson plans that encouraged student participation.
- Established an inclusive learning environment that welcomed diverse perspectives and encouraged open discussion of various approaches to problem-solving within the game of chess.
- Fostered strong relationships with parents through regular communication about their child's progress in learning chess strategies and techniques.
Education
Biomedical Science - Medicinal Biochemistry
University of The Sunshine Coast
Sunshine Coast, QLD06-2025
QCE -
Narangba Valley State High School
Narangba, QLD12-2019
Skills
- Front desk operations
- Telephone etiquette
- Medical terminology
- Inventory management
- Electronic recordkeeping
- Paperwork coordination
- Administrative support
- Learns efficiently and independently
Timeline
Medical Receptionist
McDowall Family Medical Centre
09.2022 - 04.2025
Educator
Catholic Education
08.2021 - 09.2022
Chess Tutor
Chess Mates
08.2020 - 08.2021
Biomedical Science - Medicinal Biochemistry
University of The Sunshine Coast
QCE -
Narangba Valley State High School
Similar Profiles
A. KeeganA. Keegan
PreKindy Teacher at StoryHouse Early Learning Centre, McDowall VillagePreKindy Teacher at StoryHouse Early Learning Centre, McDowall Village
Chathuni RathnamalalaChathuni Rathnamalala
Medical Receptionist at Family Health Medical CentreMedical Receptionist at Family Health Medical Centre
Kashish Kashish null
Senior Medical Receptionist at ProHealth Family Medical CentreSenior Medical Receptionist at ProHealth Family Medical Centre